Jobs
>
Reno

    Client Delivery Specialist - Reno, United States - BMO Financial Group

    Default job background
    Description

    Provides exceptional, daily operational service support to grow the Banks market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.

    + Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.

    + May be able to apply interest adjustments based on limits.

    + Ensures that tickets are resolved and closed as per the clients expectations and to their satisfaction.

    + Demonstrates an in-depth understanding of product and service , by providing needed information or directing clients to the appropriate source.

    + Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

    + Gathers and formats data into regular and ad-hoc reports, and dashboards.

    + Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures.

    + Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.

    + Shares any information with Management received while conducting client service business that would indicate a risk or an opportunity to the Bank.

    + Provides input into the planning and implementation of operational programs.

    + Actively listens to clients' concerns and diagnoses clients service needs.

    + Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.

    + Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.

    + Accurately documents client requests using the groups tracking systems.

    + Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.

    + Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.

    + Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.

    + Supports the development of tailored messaging, which may include writing, editing and distributing communications.

    + Tracks collection of client service fees

    + Collaborates with internal and external stakeholders in order to deliver on business objectives.

    + Executes work to deliver timely, accurate, and efficient service.

    + Focus may be on a business/group.

    + Thinks creatively and proposes new solutions.

    + Exercises judgment to identify, diagnose, and solve problems within given rules.

    + Works mostly independently.

    + Broader work or accountabilities may be assigned as needed. **Qualifications:**

    + Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

    + If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.

    + Specialized knowledge from education and/or business experience.

    + Verbal & written communication skills - In-depth.

    + Collaboration & team skills - In-depth.

    + Analytical and problem solving skills - In-depth.

    + Influence skills - In-depth.

    **Compensation and Benefits:**

    $52, $98,400.00

    **Pay Type:**

    Salaried

    The above represents BMO Financial Groups pay range and type.

    Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position.

    BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

    **Were here to help**

    At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset.

    To find out more visit us at

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

    Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.


  • RAC

    delivery specialist

    3 weeks ago


    RAC Reno, NV, USA, United States

    Rent A Center Ready to do your best work? Interested in starting rate up to $17.85? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed Full-Time Employment and a Consistent Schedule Weekly Pay (companywide) Award Delivery Specialist, Delivery, ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Reno, United States

    O'Reilly Automotive South Virginia [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicle ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Reno, United States

    O'Reilly Automotive S McCarran Blvd [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicl ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Reno, United States

    O'Reilly Automotive Selmi Drive [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicles; ...

  • Rent-A-Center Inc.

    delivery specialist

    2 weeks ago


    Rent-A-Center Inc. Reno, NV , USA, United States

    Rent A Center · Ready to do your best work? · Interested in starting rate up to $17.85? · Why should I apply in just a few clicks? · * Paid Time Off and Sunday Off -- We are Closed · * Full-Time Employment and a Consistent Schedule · * Weekly Pay (companywide) · * Award Winning C ...

  • RAC Brands

    delivery specialist

    3 weeks ago


    RAC Brands Reno, NV, United States

    Job Description · Rent A Center · Ready to do your best work? · Interested in starting rate up to $17.85? · Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed · Full-Time Employment and a Consistent Schedule · Weekly Pay (companywide) · Award ...

  • RAC Brands

    Delivery Specialist

    3 weeks ago


    RAC Brands Reno, United States

    Job Description · Rent A Center · Ready to do your best work? · Interested in starting rate up to $17.85? · Why should I apply in just a few clicks? · Paid Time Off · and Sunday OffWe are Closed · Full-Time Employment · and a Consistent Schedule · Weekly Pay · (companywid ...

  • Rent-A-Center

    Delivery Specialist

    3 weeks ago


    Rent-A-Center Reno, United States

    Interested in starting rate up to $17.85? · Why should I apply in just a few clicks? · Paid Time Off · and Sunday Off -- We are Closed · Full-Time Employment · and a Consistent Schedule · Weekly Pay · (companywide) · Award Winning Culture · with the Opportunity to Advanc ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Sparks, United States

    O'Reilly Automotive Prater Way [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicles; E ...


  • Bank of Montreal Reno, United States

    Application Deadline:05/16/2024 Address:4950 Kietzke Ln. Job Family Group:Commercial Sales & Service. Provides exceptional, daily operational service support to grow the Banks market share and maximize profitability of client relationships. Ensures Delivery Specialist, Delivery, ...


  • BMO Financial Group Reno, United States

    Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during c ...


  • BMO Harris Reno, United States

    Application Deadline:05/16/2024Address:4950 Kietzke Ln.Job Family Group:Commercial Sales & ServiceProvides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is promp ...


  • BMO Harris Reno, United States

    Application Deadline: · 05/16/2024 · Address: · 4950 Kietzke Ln. · Job Family Group: · Commercial Sales & Service · Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem r ...


  • BMO Financial Group Reno, United States

    Provides exceptional, daily operational service support to grow the Banks market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during cl ...


  • Valley Oxygen LLC Reno, United States

    Job Description · Job DescriptionAre you an experienced customer service specialist or delivery driver looking to move into the next steps of your career? · Does a 4-day workweek appeal to you? · Here at Synergy, we have a four-day workweek Come join a team that you'll love, wher ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Truckee, United States

    O'Reilly Automotive Deerfield Dr [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicles; ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Carson City, United States

    O'Reilly Automotive Us Highway 50 E [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicl ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Carson City, United States

    O'Reilly Automotive North Carson Street [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery ve ...

  • O'Reilly Automotive

    Delivery Specialist

    1 week ago


    O'Reilly Automotive Carson City, United States

    O'Reilly Automotive South Carson Street [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery ve ...


  • J.B. Hunt Transport Services, Inc. Reno, NV, United States

    Enjoy variety in your daily work as an installation specialist at J. B. Hunt. Straight Truck Driver RENO, NV Dedicated No experience necessary Average yearly gross $45,000 Pre-Qualify. Submit. Edit // function disablebutton(sender) { Driver, Truck Driver, Specialist, Delivery, B ...