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Counter Sales Representative - Appleton, United States - Wisconsin Building Supply
Description
Wisconsin Building Supply operates locations throughout Wisconsin supplying windows, doors, roofing, siding, millwork, lock hardware, columns, trim, mouldings, cabinetry, countertops, decking, railing, gypsum, lumber & plywood, insulation, and other building materials.
As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to sid e power them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders.
Pay Range:
$18.00/hr.
Essential Job Duties
Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.Purchase special products and obtain information on pricing specifications, uses, and availability.
Attend assigned training and meetings as required to increase knowledge of entire product offering.
Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information, and additional data into the computer system.
Issue refunds or credits to customers with manager approval when necessary.
Bag, box, or wrap merchandise; prepare packages as necessary.
Maintain stock levels on the sales floor and in the stockroom.
Assist with physical inventor y.
Other duties as assigned by location management.
Knowledge, Skills & Abilities
Minimum education required - High School Diploma or GED equivalent.
Minimal experience required - building material knowledge and sales experience a plus.
Special skills required - Commitment to providing excellent customer service, strong oral and written communication skills. Maintenance of professional demeanor. Must be detail-oriented and highly observant. Must be able to multi-task. Must possess good mathematic skills. Able to use a calculator and computers.
Knowledge of building materials, applications, related equipment, and/or construction industry.
Good interpersonal and customer relations skills, vendor knowledge, ability to read, write, and perform basic mathematical calculations, and excellent oral and written communication skills.
Ability to read and understand blueprints.Should be familiar with computer, printer, telephone, copy mach ine , fax mach ine , eng ine er's scale/ruler, mechanical tools, inventor y, and inventor y c ontro l.
Must be able to drive and walk throughout yards, plants, and offices, computer literate with Microsoft Office products and Trend system.
Ability to work Saturday and evening schedules as required .Physical demands include standing regularly, walk , use hands and arms to finger, handle, feel, carry, or reach. Occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. Regularly lifting up to 25 lbs., frequently lifting up to 50 lbs., and occasionally lifting up to 100 lbs.
Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer.
We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
