- The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services.
- Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.
- Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment.
- This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.
- Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.
- Experience administering a VOIP environment (provisioning devices, services, ordering,
- The candidate should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis. #CB
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Technical Support Analyst at Richmond VA - Virginia, United States - vTech Solution
Description
Job Description
:The Client is seeking a Telecommunications Coordinator for its Central Office work location in Richmond, VA. This position will be renewed on July 1, 2024, with options for renewal at the end of each fiscal year moving forward.
The Client is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve the desired results.
The candidate will also have experience or be proficient in the following areas:
Request, Order, and Inventory Management
Provisioning and Customer Service
**** Analysis and Review
VOIP Admin Support
