Teller - Full Time - Mt. Joy, PA
1 month ago

Job summary
Welcome customers and efficiently process transactions to provide an excellent customer service experience by greeting customers proactively engaging with them to understand needs and inform them of product/service features and benefits referring customers to appropriate team member for complex requests or products/services.
Responsibilities
- Achieve financial wellness activity goals such as identifying referral opportunities contributing to the overall office sales performance goals
- Assist customers visitors with questions problem resolution other needs proactively engage with customers to understand needs inform them of product/service features benefits refer customers to appropriate team member for complex requests or products/services act actively engage greet customers take ownership resolve any customer issues concerns balance teller drawer daily participate/assist in office meetings/huddles operations meetings dual control balancing vault ATM device needed deliver our North west star experience champion our customer s financial wellness through delivery exceptional customer experience both in person over phone email communications complete educational training assigned self educate using bank designed programs applications have general knowledge all office systems software perform maintenance possess in-depth knowledge bank products services digital offerings navigate Microsoft Office Software computer applications software specific department maximize technology tools gain efficiency work part team ensure compliance Northwest policies procedures Federal/State regulations work evening hours weekends scheduled assigned necessary protect bank unnecessary risk following compliance risk operational procedures
Job description
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