- Address customer concerns and complaints effectively
- Handle reservations via phone, online, and in person, and assist with inquiries regarding room availability, rates, amenities, and special requests
- Coordinate with housekeeping to prepare guest rooms
- Welcome guests, process check-ins and check-outs, assign rooms, and maintain guest payment details
- Experience in managing phone calls and resolving issues calmly
- Proficiency in Microsoft Office and reservation systems
- High school diploma or equivalent
- Strong time management, organizational, customer service, and interpersonal skills
- Previous experience as a hotel front desk agent, receptionist, or guest service specialist is a plus
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Hotel Front Desk Clerk - Ames, United States - Staybridge Inn and Suites
Description
We are currently seeking a friendly and efficient Hotel Front Desk Agent to provide top-notch service to our guests at the hotel.
As a Hotel Front Desk Agent, you will greet guests, handle check-ins and check-outs, address any queries they may have, and ensure they have a pleasant stay.
The perfect candidate will possess exceptional communication skills, a strong work ethic, and a dedication to guest satisfaction.
About the Role and Company:
The Hotel Front Desk Agent role involves interacting with guests, managing bookings, and ensuring a smooth check-in/check-out process at our hotel. Our company values customer service and aims to provide a memorable experience for all guests.
Responsibilities:
General Duties:
Verify and update guest account information accurately
Qualifications:
Compensation: $13 - $15 per hour
