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Goshen

    Retail Advisor - Goshen, United States - Keystone RV

    Keystone RV
    Keystone RV Goshen, United States

    1 week ago

    Default job background
    Description
    Retail Advisor -Customer Service Call Center

    Responsibilities
    • Provides outstanding service to all customers
    • Confidently answers direct retail customer inquiries
    • Creatively works with the customers and dealers to resolve service issues
    • Directs retail customers to service locations
    • Has general knowledge of the product and is able to find appropriate resources
    • Identifies the root causes of customer issues and provides assurance of corrective action
    • Follows up with the customer to assure the highest level of customer satisfaction
    • Professionally and calmly De-escalates emotional customers
    Competencies and qualifications
    • Positive attitude
    • Interpersonal and conflict resolution skills
    • Strong communication skills
    • Organization and time-management
    • Attention to detail and accuracy
    • Initiative
    • Critical-thinking
    • Decision making
    • Personal accountability
    • Problem solving
    • Typing 35 or more words per minute
    • Basic knowledge of windows-based programs.
    Keystone RV's generous benefit package:
    • Competitive wages
    • Paid vacation, holidays, bereavement, & jury duty
    • Medical, Dental, & Vision insurance available
    • Company paid and voluntary life insurance
    • Short and long-term Disability-
    • Matching 401K
    Career development, mentoring and opportunities to grow


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