Support / Expeditor - Natick
2 days ago
Job description
Who We AreLevel99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between.
Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new.
Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces.
Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA.
Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering.
Visit for more details.Job Description
The Support/Expeditor is organized, detail oriented, and energetic, with a connection to both the Back of House team and Front of House team.
Using our TOAST KDS expo screen, you will successfully review orders for BOTH of our high-volume service areas, takeout orders and delivery orders.
You will be an instrumental part of making sure all orders are complete, correct and in line with Night Shift Natick's standards for quality in both flavor and presentation.
The ideal candidate for this position possesses strong attention to detail and thrives in a fast paced, stimulating environment.Expo will also run food, clear tables and help with sauces, tray building, and other key components of our "craft better" food program.
The description below is for the Support/Expeditor position, but everyone works side by side. We believe in cross-training for all positions and flexibility and communication is key to success within the role.Responsibilities:
Review and understand all guest orders, including in-restaurant dining, takeout and delivery
Distinguish between our guest facing counter pickup window and Taproom orders, expediting accordingly
Receive, check and pack all guest takeout orders
Keep a close eye on quality, consistency, and ticket times
Communicate effectively to both front of house and back of house teams
Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
Replenish sauces, ramekins, and specific containers designated to specific service areas
Direct and assist food runners in delivering food
Must-have Skills
Weekend availability is a MUST
Organized, thorough, and precise
Has stamina and loves a high-energy environment
Communicates well, preferably in both English and Spanish
Analytical and systematic in their thinking
Maintains composure under pressure
Passion for hospitality
Understanding of ticket times and kitchen metrics
Previous BOH management or line experience
FOH management experience a plus
Must be 18 or older
While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
This role will pay an hourly rate plus tips.
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