Client Services Representative - Grapevine, TX
1 day ago
Job description
Be the behind-the-scenes hero empowering pharmacies nationwide
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
Pay Rate: $20/hr - $23/hr
Please Note:
This is an in-person role based in our Grapevine, TX office.
Job Responsibilities:
Serve as the primary contact for incoming calls and tickets from pharmacy clients
Diagnose and resolve customer issues efficiently
Escalate complex cases to Technical or Account Management teams when needed
Accurately document all interactions and actions in tracking software
Deliver exceptional customer service in every client engagement
Candidate Profile:
Minimum 2 years of customer service experience required
Healthcare call center or independent pharmacy experience preferred
Certified Pharmacy Technician (CPhT) certification is a plus but not required
- Professional, friendly, and patient demeanor essential
Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
Strong multitasking, organizational, and time management skills
Detail-oriented with strong typing and documentation abilities
Excellent listening and critical thinking skills
Experience with Liberty Software products is a plus (please specify any prior experience)
Solid basic computer skills and proven ability to quickly master new software applications
Occasional after-hours and Saturday shifts required
Benefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
Think you've got what it takes to be the go-to problem solver? Let's talk — Apply today
#ID1 #ZR
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