No more applications are being accepted for this job
- Follow and build on policies revolving around accounts and onboarding practices
- Aid in requests and guidance from other team members on server and networking
- Play a supporting role in building, configuring and shipping servers and networking equipment in accordance with departmental standards
- Provide escalated support for local and remote hardware and software support for Lionbridge employees and partners in the Americas region based on ticket management in the ticketing system
- Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation
- Diagnose, troubleshoot, and maintain all hardware and software-related issues on-site and remotely
- Assist in documenting IT technical instructions, processes, and procedures
- Ensure inventory and tracking system is always up to date
Technical Support Level 3 - Boise, United States - Lionbridge
