Pro Services Assistant Department Manager - Cuyahoga Falls, United States - Floor & Decor Holdings, Inc.

Description

PurposeThis position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility RequirementsHigh Scholl Diploma or GED1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the companyExcellent communication skills (verbal & written)Ability to multi-task and work in a fast-paced environmentEssential FunctionsAct and work in a manner that is consistent with company's core valuesDemonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating proceduresDemonstrate the ability to drive and teach the company philosophy around the basic P's of retail.

The basic P's of retail include but are not limited to:
People, Position, Product, Presentation, Price, Promotion, PurchasingProvide direction to all product sales specialists to ensure a highly attentive and accurate level of customer serviceComplete all product specialist certification coursesDemonstrate a thorough understanding of merchandise and installationEnsure the overall merchandising, pricing and organization of the departmentCommunicate standard operating procedure direction and changes to all associates in a timely mannerComplete the Industrial Truck (forklift) proficiency testing and certificationCommunicate inventory needs to managementDirect and assist the processing of merchandise to the showroom floorValidate all product placement and pricing within the departmentGreet every customer in a helpful and courteous mannerAssist customers with product questions and selectionsProcess customers at check-out using the point of sale (POS) systemProcess customer refunds and exchanges according to established guidelinesPresent 'how-to' classes to customersFollow established cash, check and charge card acceptance proceduresAnswer the telephone according to accepted guidelinesStock and tag merchandise displays as requiredCreate price tags and merchandise signsWorking Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical/Sensory RequirementsPhysical Work

• Ability exert pounds of force occasionally, and or 20 30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.

The employee is often required to use their hands and fingers, to handle or feel.

The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store HoursMonday

• Friday 7:00 AM 7:00 PMSaturday 8:00 AM 7:00 PMSunday 10:00 AM 6:00 PMBenefits & RewardsBonus opportunities at every levelNon traditional retail hours (we close at 7p)Career advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus Program80 hrs.

annualized paid vacation (full-time associates)4 paid holidays per year (full-time hourly store associates only)1 paid personal holiday of associate's choice and Volunteer Time Off programMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.