Bike Sales - VINTAGE WAY NOVATO, California, United States

Couches before profit

Economical vs. Extravagant

Volunteer vs. Donate

Proximity vs Productivity

O.K. is not O.K.

Doers vs. Degrees

Creativity before efficiency

Autonomy before rules

YES vs. NO

Safety before speed

Implement company core values, policies, procedures, and safety measures.

Demonstrate the SB value "OK is not OK" in all aspects of your role.

Demonstrate good judgment in all situations.

Hustle throughout your shift in a fast-paced environment.

Remain positive in challenging situations and offer creative solutions to problems.

Provide outstanding (WOW) customer service.

Train SB staff when needed to utilize SB tools to create WOW experiences.

Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.

Your Manager or General Manager can require you to be a POS Level 4 as a part of your Senior Staffer requirements.

Learn to implement SB's Security Policy.

Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action. 

Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.

Collaborate with the merchandising team to create awesome department/zone displays.

Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely.

Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues. 

Actively participate in zone/department trainings and clinics.

The point person for training zone/department staff when needed.

Stay up-to-date with all company information and quickly implement department initiatives.

Remain aware of daily goals and keep track of store performance against set goals.

Work with their manager to complete daily operations in the assigned zone/department. 

Actively seek out improvement opportunities for your assigned zone/department.

Remain proactive and understand how to prioritize daily workload.

Assists to delegate and give clear instructions to store staff with oversight of the department manager; works efficiently with staff to complete daily tasks.

Effectively communicate both written and verbally.

Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.

Full health, dental, and optical coverage (full-time staff).

Participation in our profit-sharing bonus pool.

40% off our already low prices. . . for life (Life discount applies after you work 2,000 hours).

A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner.

A free flight every time you work the equivalent of one full year.

Free skiing, camping, and biking trips with our Out of the Basement program.

Free use of our rental gear.

Reimbursed 40% of your total out-of-pocket expenses in individual activities of our primary sports.

401(k) plan.

Participation in the company's ESOP retirement program for all staff.

Flexible schedule for students.

Previous retail or industry experience. A desire to grow into a leadership role.

Passionate sports or outdoor enthusiast is a plus .

Ability to create a WOW experience for every customer.

Strong verbal and written communication with customers and staff.

Attention to detail

Basic computer skills

Flexibility and adaptability as your role day to day might change.

Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.

Maintain a clean and safe work environment

Time management skills and problem-solving skills

Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).

Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).