Guest Safety Specialist II - Grand Ronde, United States - Spirit Mountain Casino

Description

POSITION DESCRIPTION

TITLE:
Guest Safety Specialist II


LAST UPDATED:
August 2, 2022


DIVISION:
Finance


DEPARTMENT:
Security


REPORTS TO:
Assistant Shift Supervisor


FLSA STATUS:
Non-Exempt


COMP LEVEL:
6

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Summary:
Ensure the safety and security of all Casino guests and employees through effective, proactive, and professional services.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position.

Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.


Essential Job Functions:

• Provides outstanding guest service, including answering inquiries, providing directions, and delivering information for general problem solving.
• Patrols on foot or bike; grounds, lobbies, corridors, and public rooms; confers with management, and investigates disturbances, complaints, thefts, vandalisms, and accidents according to department policies and procedures.
• Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas; assigns officers to situations in progress.
• Ensures compliance with Gaming Regulations, Minimum Internal Controls Standards, Casino Policies and Procedures, and Local, State, and Federal laws.
• Monitors and observes the consumption and service of alcoholic beverages and reports concerns to the MOD.
• Properly identifies Casino personnel and vendors entering and exiting through the Employee Entrance.
• Performs funds verifications, table games and slot machine drops, and transports between departments.
• Informs guests of Casino policies and procedures when needed, and informs MOD of guests that may need to be excluded.
• Reports accidents and conditions requiring correction according to policies and procedures; writes reports including actions taken.
• Responds to emergency medical situations.
• Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary.
• Performs duties of one or more of the following: Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), Field Training Specialist) Dispatcher, Lost and Found Custodian, First Aid/CPR Instructor, Bike Patrol.

Spirit Mountain Standards:

• Delivers Spirit Mountains Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGIs Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• Principles, practices, and techniques of providing security services.
• Tactics and methods of self-defense.
• Computer hardware and software applications.

Required Skill in:

• Providing safety and security services.
• De-escalation communication
• Addressing aggressive, violent, or abusive people.
• Performing alcohol intervention techniques.
• Operating computer hardware and software applications.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and two (2) years safety and security, or emergency services work experience, or equivalent combination of education, training and experience.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must possess a valid Drivers License and be eligible for the company insurance.
• Must possess a current First Aid/CPR certification.
• Must successfully pass testing related to following skills: typing, customer service mindset and report writing.
• Must be at least 21 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

• Work is normally performed in a gaming environment, frequently exposed to loud noise and tobacco smoke.
• Work is normally subject to frequent standing, sitting, walking, bending, reaching, kneeling and routine lifting of objects up to 25 pounds, with occasional lifting and/or moving of objects up to 200 pounds unassisted.
• Routine use of hands to finger, handle, or feel and reach with hands and arms.
• Occasional exposed to wet and/or humid conditions, outside weather, and Oleo Resin Capsicum.
• Must be able to pass random drug tests in accordance with Company policy.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, standard office equipment, equipment used in the provision of emergency and security services such as latex gloves, sharp shuttles, scissors, ID checker, flashlights, jump pack, lug wrench, car jack, telephone, audio/video equipment, two-way radio, and department vehicles.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

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Authorized Signature Date

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Employee Signature Date