Remote Enrollment Counselor - Danville, United States - Community Wellness Technology

Description

Job Description

Join one of the nation's fastest-growing Telehealth companies

We offer the ideal, caring, passionate healthcare professional the exciting opportunity to become involved in the tele-health/telemedicine industry through our unique technologically driven healthcare programs including Remote Patient Monitoring (RPM) capabilities.

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Community Wellness works with our partners to provide an all-encompassing, patient centric approach to care. We connect technology, community, and clinical coaching to improve patient outcomes plus improve your bottom line - Closing the health equity gap one patient at a time.

We provide our teammates a remote working environment (in most circumstances), outstanding earnings potential, competitive benefits, and personal recognition and advancement.

One position for Monday - Friday 10am - 6:30pm

One position for Thurs - Monday 11am - 7:30pm

THESE ARE FULL TIME, W-2 ROLES

JOB PURPOSE
Responsible to engage and enroll patients on our telehealth platform and to explain the function of selected FDA approved RPM (Remote Patient Monitoring) devices as needed; discusses features and values of our program and educates patients in the use of our resources.

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Here are our MUST HAVES:

INDUSTRY KNOWLEDGE

• At least 1 to 3 or more years of industry knowledge is required.
• The specific business lines / products that apply and the related level of knowledge include:
• Healthcare Services Environment- Basic
• Medical Devices- Basic
• Other: Electronic Medical Records / Electronic Health Records- Basic

EDUCATION AND PREVIOUS EXPERIENCE

• Associates in Business Management from a four-year college or university and three to five years or more of related experience OR the equivalent combination of education and experience.

Experience Specifically Required

• At least three or more years of previous experience working in a sales/business setting

• Prior experience engaging Medicare-aged patients preferred, multilingual a plus

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You will be responsible to:

• Obtains patient lists and performs up to 50-75 outbound phone calls each day; contacts patients to educate and empower them to take control of their chronic medical condition.
• Understands and communicates the value proposition for RPM (Remote Patient Monitoring) services; explains the related Medicare requirements which are designed to obtain data to improve the individual's health outcomes.
• Describes the support services provided by our Clinical Health Coaches and the importance of maintaining a monthly schedule of personal contact which involves data review and setting appropriate goals related to their condition.
• Explains the technical and mechanical aspects associated with utilizing the specific equipment provided to maximize the value of our services.
• Ensures the patient is qualified and has a smartphone or tablet device available; seeks patient consent to begin program participation and connects the individual with an assigned coach.
• Maintains an accurate pipeline and the related call notes to connect with the highest percentage of patient leads possible; strives to meet daily performance metrics including call volume, time of patient engagement, and a 90% conversion rate.
• Establishes a consultative relationship and builds rapport with patients through a friendly and engaging approach; adjusts engagement style based on the patient's individual needs to provide an exceptional, individualized experience.
• Remains flexible to the frequent potential for change and redirection of activities.

What We Offer

• Competitive compensation package specific to the role
• Competitive benefits package including medical, dental, vision, life, disability insurance, 401(k) retirement plan, paid time off, paid holidays, stock ownership potential (benefits are for full time W-2 employees ONLY) CONTRACT ROLES DO NOT QUALIFY FOR OUR BENEFITS PACKAGE.

Do YOU have what it takes? Apply immediately to speak with us about beginning a rewarding career with Community Wellness Technology

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