Technical Service Lead - Ronkonkoma, United States - Component Control

Description

Overview

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio. CAMP is located in the heart of Ronkonkoma. Situated across the street from Long Island's own McArthur Airport, commute with ease by train, bus or car. Commuting from Manhattan? No problem Our office is just steps away from the LIRR Ronkonkoma station. By car, our office is located just south of the Long Island Expressway

Job Summary

The Technical Service Lead (TSL) is responsible for managing the TSA's revision processes. The Lead is responsible ensuring that the CAMP application is in-line with the OEM manufacturer's data. The Lead will develop, maintain, and manage the technical service revision processes to maintain the accuracy of the templates and customer programs.

The Lead is responsible for ensuring the quality and accuracy of CAMP templates related to the manufacturer(s) assigned to them. Works closely with Director of Technical Services to support, manage, and execute routine template projects. In addition, works with Ops Analysts, Managers and Data Support Service teams to ensure all manufacturer publications for all assigned models are implemented accurately and completely into CAMP maintenance programs per our standard operating procedures.

The Lead will work with the Technical Service Analysts and DSS to support new and existing aircraft maintenance programs through the review of all source documents and direct contact with regulatory, manufacturer representatives, CAMP Operations and IT personnel.

Responsibilities

• Ensure that all applicable maintenance programs are updated with required Regulatory and OEM data in a timely manner by the TSA's.
• Monitor the tools in place to ensure that all OEM documentation is reviewed and implemented in the CAMP MTX application in a timely and accurate manner.
• Maintain a Quality Management System to support continuous improvement activities by the CAMP DSS team
• Ensure that Quality Reviews are accomplished on previously implemented revisions for accuracy and completeness by the TSA's IAW our standardized process.
• Establish Goals and Objectives on Annual Basis as part of CAMP Performance Management System for the Technical Service Analyst
• Evaluate, mentor and discipline TSA's as required based on job performance
• Ensure effective and proper communication between the TSA's, DSS and Ops Analysts throughout the revision and/or audit process.
• Download, assemble, and review all pertinent aircraft documents and publications and associate with OEM maintenance task(s).
• Manage clerical work being conducted by CAMP DSS resources and Administrators to ensure accuracy and quality of assigned model(s).
• Recommend changes in CAMP policies/standards based on knowledge ofOEM practices and other factors.
• Act as a leader from start to finish with accountability for successful project delivery within the associated area of responsibility
• Act as an ambassador for change management, support dept. manager to create feedback culture within the team
• Responsible for on boarding and training new team members as well as identifying the gaps & opportunities to further develop the team.
• Support management in implementing strategies to meet team and organizational goals, focusing on efficiency, productivity, quality for operational excellence and improved customer experience.
• Empower and influence team members by acting as a role model to effectively manage relationships with our OEM Partners.
• Communicate and coordinate OEM and customer issues/ complaints with respective internal/external stakeholders for quick resolution
• Support management in improving communication as well as consolidate & communicate best practices within the team and other CAMP locations.

Supervisory Responsibilities

• None at this time

Requirements

• Master's, Bachelor's degree or at least five (5) years related experience or equivalent combination.
• Must possess excellent communications skills (both written and verbal) and the ability to analyze and interpret data.
• Must possess excellent computer skills (i.e. Word, Excel).
• Some travel maybe required.
• Strong attention to detail, organizational and multi-tasking skills are a must
• Set and continually manage project expectations with team members and other stakeholder

Certificates, Licenses, Registrations

• A & P license a plus.

Salary Range: $65,000 - $100,000 DOE (Depending on experience)

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact