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- Provide Tier 2 support to end-users on complex issues, including end-user training on application functionality
- Provide guidance and training to team members responding to Tier 1 user issues In collaboration with the Human Services Support group and HR applications business owners, test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Work with HR applications business partner to support HR business system requirements
- Performs configuration and administration of business applications
- Develops and maintains custom reports, xml coding, dashboards, validation rules and custom workflow
- Works with business, IT Business Partner and Business Analyst to understand issues with software and develop solutions to resolve them
- Reviews requests for all work efforts and provide estimates and schedules when applicable
- Lead testing of new and existing software applications under development
- Lead projects involving the design, development, and delivery of software applications
- Lead major release roll outs twice a year
- Work with Director to conduct monthly controls audits
- Work with IT partners on vendor integrations
- Oversees monthly audits
- Lead cross training workshops
- Manage case management system; documenting issue details and resolution for future analysis
- Analyze case management and feedback data to build a knowledge base and improve training tools for users, track trends, develop metrics for measuring support services, make recommendations for support process improvement, and implement changes
- Work with IT Training department to develop and update FAQs and other materials that support end-users
- Follow corporate system development life cycle, corporate style standards, Sarbanes-Oxley, governance and other related policies
- Perform all duties as assigned including non-senior level work with a high degree of skill and confidence
Senior System Analyst - Boston, United States - Planet Technology USA
Description
Full time permanent role, 100% remote, EST hours
Must have Advanced Dayforce, or HCM knowledge
Must have strong reporting, form creation, and XML coding
IT HR Senior Systems Analyst position is responsible for implementing, upgrading, coding and troubleshooting complex applications In addition, the HR Senior System Analyst is accountable for ensuring compliance change control policies are met for SOX control, and assists with SOX and/or HIPAA audits.
ESSENTIAL JOB FUNCTIONS