Customer Service Representative - Santa Fe Springs, United States - thyssenkrupp

    thyssenkrupp
    thyssenkrupp Santa Fe Springs, United States

    2 weeks ago

    Default job background
    Description
    Job Summary

    Provides direction and leadership for those functions within the organization that interface with external customers. Facilitates short and long range planning by effective staffing and resource allocation. Ensures that policies, procedures, and standards are in conformance with the organizations goals.

    Job Description


    Key Accountabilities:
    Leads the planning, organization and control of all customer service/sales functions including order entry, customer problem-solving, team cultural development and customer interactions at all levels
    Manages the development, implementation and continuous improvement of effective productivity measurement systems and objectives for measurable aspects of customer service
    Manages the development, implementation and continuous improvement of customer service training
    Meets TKMNA Employee Attributes / Competencies
    The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.


    Qualifications:

    Minimum Requirements:
    High school diploma or equivalent
    10 years of customer service management experience in a corporate environment
    Experience with ACD systems
    Proficiency in MS Word, Excel and PowerPoint
    Strong interpersonal and communication skills
    Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer
    Self-starting, dependable, accepts ownership, drives own goals/performance
    Flexible in scheduling and available for overtime as needed
    Job Compensation

    $ $28.86

    Benefits Overview

    We offer competitive Company benefits such as:

    Medical, Dental, Vision Insurance
    Life Insurance and Disability
    Voluntary Wellness Programs
    401(k) and RRSP programs with Company Match
    Paid Vacation and Holidays
    Tuition Reimbursement
    And more

    Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
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