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    • Technology Support Specialist - Appleton - Best Buy

    Best Buy
    Best Buy Appleton

    1 month ago

    Best Buy background
    Description

    Be the primary point of contact for customers seeking technology assistance. Comprehensive training and resources are provided to ensure effective customer communication, understanding of their tech needs, and tailored solutions.

    Key Responsibilities

    • Deliver exceptional service during check-in and checkout processes.
    • Diagnose technology issues through engagement with customers, asking questions, and providing accurate time estimates for follow-up actions.
    • Assist in setting up and repairing technology devices for customers.
    • Effectively manage service queues and communicate timely status updates to customers.
    • Collaborate and communicate clearly with fellow team members.

    Requirements

    • Minimum 3 months of experience in retail or customer service environments.
    • A strong passion for technology and a genuine desire to solve problems.
    • Ability to adapt and learn swiftly in dynamic work settings.
    • Willingsness to work flexible schedules, including nights, weekends, and holidays.

    Benefits

    • Competitive pay.
    • Generous employee discounts.
    • Financial savings and retirement resources.
    • Support for physical and mental well-being.

    About Us

    We enrich lives through technology as part of the Best Buy family. Our mission is to provide personalized tech solutions for every stage of life, whether in stores, online, or in customers' homes. We value and support our team members, creating a workplace where you can be your authentic self and explore unique career opportunities.

    Best Buy is an equal opportunity employer.

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