Collections specialist iii - Princeton, United States - Randstad

Randstad Princeton, United States

2 weeks ago

TEMPORARY, Full time

Description

The Collections Specialist is responsible for managing collections from a core group of our clients customers using various communication tools. This role involves making informed decisions regarding order holds/releases and engaging with stakeholders across different levels of the organization, including interactions with the sales team.

Top 3 Must-Have Skills:

1. Excellent verbal and written communication skills 2. Ability to reconcile and resolve disputes/chargebacks 3. Proficiency in collecting from individuals at all organizational levels This position offers an opportunity to contribute to the financial success of our client by managing collections effectively, resolving disputes, and maintaining relationships with customers and internal stakeholders.

salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Collections Management: Effectively collect outstanding payments from designated customer accounts through phone, email, and other communication channels.
Dispute Resolution: Reconcile and resolve chargebacks, disputes, and discrepancies in collaboration with internal teams and customers.
Order Management: Assess and decide on order holds/releases based on payment status and customer relationship considerations.
Communication: Maintain professional and proactive communication with customers, internal departments, and sales teams to address payment issues and ensure smooth collections processes.
System Utilization: Utilize Oracle and other collection systems to optimize cash flow and maintain accurate records of collections activities.
Results-Driven Approach: Drive results by reducing delinquencies and improving collections efficiency, contributing to overall financial goals.

Qualifications:

Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred)
4 to 6 years of relevant experience in collections, ideally within the pharmaceutical/medical device industries
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Experience working with Oracle or similar financial systems
Excellent analytical skills and attention to detail
Ability to work independently and collaboratively in a fast-paced environment

Skills

Accountant

Qualifications

Years of experience: 4 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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