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Business Process Analyst - San Jose, United States - Cypress Human Capital Management, LLC
Description
We have an exciting opportunity for a Business Process Analyst with the top leading multimedia and creative software company in the world.
Join our outstanding team which delivers value through collaborative processes and infrastructure that enables the delivery of Adobe products, via a redemption code workflow, across multiple programs for various routes to market.
Responsibilities:
Support Adobe Sales and Marketing teams through various programs that delivers Adobe product to end users, through strategic partnerships via a redemption code workflow.
Work closely with the Sales, Marketing and external strategic partner teams to understand the partnership and product delivery requirements.
Troubleshoot Customer Care cases related to the redemption platform by working with IT and Engineering teams.
Work with team members and the Business Units to support new product launches.
Improve processes supporting the product delivery workflow and infrastructure which will provide flexibility and scalable growth.
Ensure processes are up-to-date and communicated to Adobe Internal and External customers through wiki and web pages.
Skills and Experience:
Bachelor's Degree
3+ years of equivalent practical experience
Cross-functional program management experience
Ability to balance multiple projects simultaneously and drive to completion
Thrives with challenges and the ability to creatively solve them
Phenomenal communicator and collaborator across various business units and levels
Quick learner and critical thinker
Acrobat, Excel, Word, Power Point, Outlook, Slack, Visio or other workflow diagram software.
Compensation:
$31.69 to $42.25 per hour.
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