Automotive Service Dealership Shop Foreman - Morrow, United States - LANDMARK DCJR OF MORROW

Description

Job Description

Landmark Dodge Chrysler Jeep Ram of Morrow – Up to $150,000

Shop Foreman / Production Manager

Landmark DCJR of Morrow is excited to add the new position of Shop Foreman / Production Manager. This individual is a Master Certified Chrysler Technician primarily responsible for ensuring shop efficiency and productivity and ensuring quality vehicle repairs.

The successful Shop Foreman / Production Manager will liaise between the Service Manager, Service Advisors, Parts personnel, Technicians, and our customers.

What You'll Be Doing

Ensures maximum shop efficiency and productivity.

Coordinate information, processes, and relationships with the Service Manager, Assistant Service Manager, Service Advisors, Parts Manager and Parts Advisors.

Distribute repair work and ensure the appropriate assignment of repair orders to Technicians.

Check the progress of each repair order throughout the day.

Monitor technicians' daily productivity reports and corresponding payroll records.

Assist the Service Manager with issues involving personnel, facilities, tools, or equipment that could affect productivity, efficiency, work quality, or customer satisfaction.

Maintain adequate supplies of equipment, tools, and shop supplies. Ensure the proper care, storage, and inventory of special tools. Recommend purchase of new equipment and tools.

Inspect the quality of work performed while in progress and assist Technicians with technical issues.

Ensure that customer's vehicles are repaired and maintained properly fixed right the 1st time.

Conduct periodic spot checks of completed jobs for thoroughness and quality.

Road test vehicles to quality-check work performed.

Ensure that repairs are charged out correctly.

Review additional work recommendations at the Technician's work stall and verify the condition of the car.

Ensure that thorough and complete MPIs are performed and the appropriate recommendations made by technicians.

Provide Technicians and Service Advisors with technical information and repair procedures.

Understand and ensure compliance with manufacturer warranty and policy procedures.

Exhibits and facilitates technical expertise.

Build and maintain knowledge of Chrysler products and services and technical expertise through on-the-job training and attending training programs.

Conduct training and coaching of technicians every week.

Coordinate training for Service Technicians, including training seminars and workshops.

Maintain an effective technical information library.

Thoroughly conduct a visual inspection with customers to provide transparency and build trust.

Ensure video inspections are conducted for vehicles where the customer is not present; and make sure those are sent to the customer within an hour of finishing the inspection.

Help build relationships and trust by answering customer questions.