Bilingual Front Desk Receptionist - Montclair, United States - American Clinical Research Services

Description

Catalina Research Institute (CRI), an ACRS company is located in Montclair, CA and they focus on Phase I-III clinical trials in complex metabolic and central nervous system indications. We are seeking a Front Desk Receptionist.

Location: On site in Montclair, CA

Must speak, write and read fluent Spanish and English.

The Front Desk Receptionist be responsible for greeting clients and visitors to our office. The receptionist will oversee giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones, and taking messages, and sorting and distributing study documents to clients and staff members.

DUTIES AND RESPONSIBILITIES:

• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing, and developing the junior administrative team.
• Provide excellent customer service.
• Scheduling appointments.

EDUCATION/TRAINING

• High School Diploma
• Prior experience as a receptionist

SPECIALIZED TRAINING/CERTIFICATES

• Microsoft applications including Word, Excel, and Outlook.

COMPETENCY REQUIREMENTS

• Excellent communication skills
• Problem Solving skills.
• Planning /Organizational Skills
• Personal Motivation
• Customer Service Skills
• Teamwork

TECHNICAL COMPETENCY REQUIREMENTS

• Experience with administrative and clerical procedures.

PHYSICAL REQUIREMENTS AND OR ENVIRONMENTAL FACTORS

• No Travel required.
• Subject/Patient Care
• Mid-level Computer Use
• Work is normally performed in a typical interior clinical/office environment.
• Lifting of 20 pounds and occasionally more than 20 pounds.

About ACRS

American Clinical Research Services (ACRS) Holdings was founded to improve the quality of life for millions of Americans through scientific research. Given the challenges in patient recruiting and the increased complexity around clinical trials, ACRS is focused on the opportunity to achieve efficiencies in a highly fragmented sector.

All employees must be authorized to work in the United States. ACRS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.