Retail Support Specialist - Prescott
1 week ago

Job summary
Join Our Team At DSI we have over 40 years of sales enablement and customized business solution experience providing enhanced value that delivers results for our clients and partners We re on the lookout for passionate individuals eager to make their mark in sales and customer service Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact h2 p The Retail Support Specialist RSS delivers hands on frontline support to AT T customers inside high traffic national retail environments In this role you will engage directly with customers and retail partners to resolve account billing device service concerns often in fast paced high volume situations Success in this role requires strong communication skills emotional resilience comfort with technologyand the ability to remain calm accurateand professional in a dynamic retail setting ul li Provide professional friendlyandsolutionfocused support to AT T customers inside national retail locations li Resolve inquiries related t o billingaccount updatesplan changesdevice supportservice concerns li Troubleshoot wireless devices network issues feature functionality li Operate effectively in high volume retail environments maintaining focus professionalismandservice quality during peak traffic escalated situations /ul p h2 Responsibilities/h2 ul list style none li Act as the AT subject matter expert forretail employees third party labor partner sli Serve as the primary AT representativeforthese partners leading instore support formretail escalationsli Proactively engagewithstore leadershiptoaddresscustomerconcerns strengtheningpartnershipalignment ensuringa bestin classcustomere xperience /li /ul >
Job description
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