- Communicate effectively with general contractors to address inquiries, resolve issues, and provide assistance as needed.
- Build and maintain strong relationships with contractors to foster positive partnerships and enhance customer satisfaction.
- Monitor and track shipments to ensure timely delivery and address any delays or discrepancies.
- Update customers and relevant stakeholders on the status of their orders and provide proactive solutions to any issues that may arise.
- Create and modify customer orders in company's ERP system on a regular basis.
- Set up quotes, review sales orders, acknowledge receipt of orders in online systems as necessary.
- Confirm site details and requirements with customers to ensure accurate delivery and installation of products or services.
- Coordinate with internal teams and external partners to streamline site logistics and minimize disruptions.
- Proactively identify opportunities to improve processes and enhance the customer experience.
- Take ownership of customer inquiries and follow through to resolution, demonstrating initiative and a solution-oriented mindset.
- Maintain a customer-centric focus in all interactions, ensuring that the needs and concerns of customers are addressed promptly and effectively.
- Strive to exceed customer expectations by providing personalized support and solutions tailored to their specific requirements.
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficiency in using customer service software and tools.
- Proficiency with Microsoft Word, Excel and PowerPoint (or equivalent applications.)
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach to resolving issues.
- Cool Environment | Collaborative Culture | Growth Opportunities
- Make a significant impact on the world - join the fight against climate change
- Be a part of a revolutionary technology movement
- Collaborate with innovative, out-of-the-(Brain) box thinkers in a fast-paced environment
- Work with amazing people who truly have a passion in the work they do
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Inside Sales Assistant - Manchester, United States - BrainBox AI Inc.
Description
Job Description
Job DescriptionSalary: 20-22$/hourBrainBox AI utilizes self-adapted artificial intelligence technology to proactively optimize the energy consumption of one of the largest climate change contributors: Buildings
Our AI engine supports a self-operating building that requires no human intervention. Using deep learning, cloud-based computing, and our proprietary process, our solution autonomously optimizes existing Heating, Ventilation, and Air Conditioning (HVAC) control systems for maximum impact on energy consumption.
An exciting opportunity awaits the right candidate to be part of a fast-growing company. We are seeking a dedicated and customer-centric individual to join our team as an Inside Sales Assistant. The ideal candidate will possess exceptional communication skills, a proactive attitude, and a passion for providing outstanding service to our clients. In this role, you will be responsible for interacting with general contractors, tracking shipments, confirming site details, and taking initiative to ensure customer satisfaction.
What you will do:
What you will need to be successful:
Why work at BrainBox AI
At BrainBox AI, we are committed to providing an inclusive work environment. We value the diversity of our team, and we strongly believe in the power of people. We foster a safe space for our employees to thrive regardless of race, ethnicity, gender, gender identity, sexual orientation, age, and religion.
