Customer Service Representative - La Porte, United States - Akers Packaging Service Group

Description

Akers Packaging is a third-generation independent box manufacturer. In business 60 years, we are one of the largest independent corrugated companies in the Midwest, as well as a leading independent corrugated converter in the United States. We are currently seeking a Customer Service Representative for our La Porte, Indiana location.

The primary responsibilities include, but are not limited to:

• maintaining customer accounts on a daily basis, from initial setup of items to following orders through production and shipping
• responding to customer inquiries regarding product availability, pricing, and delivery
• provide excellent customer service through timely and accurate communication
• developing estimates for quoting/pricing
• interact with the Design department on tooling, cutting dies and print plates
• manage inventory levels
• acting as a central point of contact by developing and maintaining a respectful working relationship with customer and internal departments
• manage multiple accounts with varying degrees of complexity
• resolving customer complaints and initiate product returns and replacements

The ideal candidate will present the following qualifications:

• At least two years' customer service experience, preferably in a manufacturing environment. Corrugated packaging industry experience (including boxes, displays, graphics, and labeling) would be ideal. Knowledge of various packaging mediums, board grades, inks and equipment capabilities a plus.
• Strong computer skills including Excel, Word, Outlook, and other industry software
• Efficient and professional behavior in pressurized situations with the ability to handle multiple requests simultaneously
• Highly organized, detail oriented, with effective time management skills

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. We offer a competitive compensation and benefits package including health insurance, dental coverage, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Profit Sharing Plan, paid vacation and holidays.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Tuition Reimbursement

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office