Manager, Retail Technology - Houston, United States - C&S Wholesale Grocers

Description

Description

• Responsible for retail customer technical support including oversight of Level 1 Help Desk and Level 2 technical field support.
• Develop retail customer relationships in the region to promote Retail Technology programs, applications, and services.
• Develop best practices and technical education for retail customers using Retail Technology programs and services, supporting the Retail Training team.
• Oversee and provide continuing technical education and training for Retail Technology team members as well as other associates across departments.
• Develop and provide technical education and training for Retail Technology Expos, Seminars, Webinars, and other events.
• Responsible for P&L management including the annual revenue and expense budgets.
• Support the department and team with special projects and as part of the Leadership team.
• Travel Required: Yes

Skills:

• Specialized Knowledge: Knowledge of retail grocery applications, retail store operations and point of sale management
• Special Skills: Proficient in Microsoft Office Suite; Excellent organization and communication skills; Strong technical abilities
• Physical abilities: Standing, sitting and occasional lifting 20-60 lbs.
• Other: Supervisory experience required

Years of Experience:

• 5-7: years of experience in retail grocery, technical support, and/or application support/training