Employee Relations HR Specialist - Atlanta, United States - McKesson

Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Position Summary (Purpose of job):

If you are passionate about helping

people leaders

become better leaders

- we need youWe are looking for

a

leader

to join the Employee Care

C

orrective Actions & Performance Solutions (CAPS)

team

who

is

customer service

oriented

and

enjoys

working in a fast-paced environment,

solving

problems,

and improving the employee experience.
When employees

at McKesson

need


HR
assistance

,

they often turn to the McKesson Employee Care team.

The goal of the Employee Care team

is to provide a delightful employee experience

as employees seek

assistance

on
HRmatters.

People Leaders reach out to Employee Care requesting guidance in key areas of leadership including performance management coaching, learning and development coaching, Employee Opinion Survey and Manager Quality Survey action planning, and more

.
Reporting to

Sr. Manager, Corrective Actions & Performance Solutions (CAPS)

must

:

Be knowledgeable

of policies and programs across the enterprise with the ability to coach people leaders consistently and effectively in the management of these policies and programs

.

A

bility

to

assess situations

and

make sound

judgments

with the intent to

gain

cooperation

,

acceptance,

and agreement on

employee matters

for people

leaders

Have

strong communication

skills and presence

to

establish

the

credibility of Employee Care, drive collaboration and buy-in

, and build competency

in

the CAPS team.

Have a good understanding of systems used in
HRincluding Workday,

Visier

, Salesforce

,

and others as

determined

In this role

,

the C

orrective Actions & Performance Solutions Specialist (CAPS)

will

ensure our

p

eople

leaders

experience the best of

Employee Care

by

prov

iding

support to people leaders as they reach out to

Employee Care

requesting coaching and guidance in keys areas of

disciplinary action

s, performance improvement plan, and other employee matters

.

Come grow your
HRand coaching skills with the Employee Care team
Key Responsibilities
1.

Case Management

Utilize Salesforce case management system to manage case escalations, provide case handling support, analyze, track

,

and report volume and top topic trends to proactively support the employee experience and build team capabilities

. Manage

Workday queue to ensure complete documentation and

timely

responses to

disciplinary actions and performance improvement plans

submitted

by

people leaders
2

.

Customer Focus

Manage complex cases and provide first point of escalation

to

people leaders

for employee matters

,

providing practical, solution-oriented employee management advice and support while managing legal, reputational, and operational risk
3

.

Collaboration -

Build strong, collaborative relationships with partners across the enterprise. Partner with Employee Care Leaders, HR, and other Enterprise functions to

assist

with project work ensuring a collaborative approach to the project productivity, timelines, and goals.
4.


HRCore Processes -

Understand and coach leaders on

enterprise and business unit/

function-specific

processes such

as

progressive disciplinary action and performance improvement

plans

.

Clarify how

the

process works and the people leader's role in the process.
Minimum Job Qualifications

(Knowledge, Skills, & Abilities)

:

4

• years of

relevant

Human Resources experience

- general

(

employee relations,

compensation,

talent management,

learning & development,

etc.)

Strong

communication

skills

and presence

to

establish

creditability

of the function

, drive collaboration

an

d buy-in

,

and to build

competency

for the organization

Strong team

enabler with the ability to influence, guide

,

and coach leadership; seen as a natural leader and

go-to

for others

Process Improvement experience, providing solutions

Create an environment of trust

that enables teams

to work

effectively and

collaborate

with their team

and with others

Experience with
HRsoftware like Workday,

Sale

sforce

,

and

Visier

.

Willingness and ability to learn new and emerging
HRtechnical functionality

Presentation building, writing and documentation skills

Critical Skills
Ability to work in a

fast pace

environment with minimum supervision

Effective communication is essential for

a Corrective Action and Performance Solutions Specialist.

You'll

need to be an active listener, empathetic, and able to convey information clearly and professionally both verbally and in writing.

Ability

to

identify

the root cause and devise effective solutions is vital.

Ability to

make decisions balancing the

risk-reward

trade off

Demonstrated Relationship Management ability - experience building multiple effective partnerships

Excellent interpersonal, analytical

,

and organizational skills are

required

in order to

interact with all levels of management and staff

Proven strengths in

influencing

, anal

ysis

, and

problem-solving

Education
Bachelor's

Degree or equivalent experience

Typical

ly requires

4+ years

of relevant experience

Physical Requirements / Working Conditions
Ability to

operate

a laptop

Traditional office environment

Hours

of operation for the Employee Care team are 9am - 7pm ET Monday - Friday. Must be able to provide coverage until 7pm ET.

(As applicable)
Must

be authorized to

work in the US. Sponsorship is not available for this position

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.

That's why we have a Total Rewards package that includes comprehensive benefits to support

physical, mental, and financial well-being

. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position $74,700 - $124,500

McKesson is an Equal

Opportunity/Affirmative

Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to

.

Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson

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