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- Receives and reviews applications from applicants (assists when necessary); interviews applicants; investigates and verifies information received and determines housing eligibility based on income and family composition.
- Calculates annual income, determines initial and continued eligibility and calculates tenant rents and total payments according to related regulations, determines income allowances and deductions, and provides tenants with relevant documentation.
- Calculates Housing Assistance Payment ("HAP") amounts, tenant rents, and utility reimbursements.
- Processes Rent Increase Requests.
- Interviews participants for recertifications following housing program regulations; explains housing program obligations; verifies the information provided on reexamination or recertification forms, and determines continued eligibility of participants.
- Analyzes Enterprise Income Verification (EIV) reports and compares EIV information with documents provided by participants to determine reporting discrepancies. Addresses or escalates discrepancies as required.
- Contacts landlord to determine contract rent; negotiate lease agreements; reconcile monthly HAP and utility assistance payments.
- Conducts briefings for new admissions, moves, and port-ins; assists with workshops and training.
- Counsels' participants on housing program obligations. Provides referrals and crisis intervention as needed.
- Establishes and maintains relationships with external service providers to coordinate counseling and services.
- Conducts community outreach and education to engage property owners about special programs.
- Issues Housing Choice Vouchers to individuals and families requesting to move, exercise portability options or require a smaller or larger unit.
- Accepts requests for tenancy approval and conducts rent reasonableness and affordability determinations. Documents process as required.
- Assists with rent negotiations when requested by the participant.
- Coordinates with landlords to obtain and provide documents, including leases, HAP contracts, and affordability notifications.
- Initiates and executes HAP contracts.
- Initiates termination of assistance of individuals and families for non-compliance, non-performance, or other grounds in conformance with established policies and procedures.
- Maintains participant and landlord files and documents historical records within required compliance.
- Completes annual recertifications of participants in conformance with policies.
- Establishes and maintains filing system and clerical procedures for applications and moves; enters and retrieves data from the system, ensuring accuracy and completeness of the information.
- Pulls files and schedule appointments for reexaminations; make revisions, calculate rent adjustments, and notify participants and landlords in writing of changes.
- Generates and mails correspondence or notices to landlords and participants for appointments, changes in rent, termination of assistance, or other reasons.
- Assists with the monthly processing of checks payable to owners and participants; prepares and balances individual data sheets to Program Support Team Lead for reconciliation.
- Prepares and distributes incoming/outgoing mail and files necessary information into participant files.
- Performs data entry for all adjustments, tenant move-ins, changes, ports, or other changes to participant data; ensures accuracy of information. Tracks and monitors data for HUD reporting.
- Performs quality control audits and makes corrections to tenant files.
- Prepares files for third-party and HUD audits.
- Forwards files to Compliance staff to review for possible program violations as appropriate.
- Counsels participants and assists in resolving problems between landlords and participants, including lease negotiations, transfer agreements, terminations, delinquent rent, property damages, etc.
- Prepares monthly reports to advise Program Support Team Lead of caseload status.
- Ensures assigned caseloads are completed promptly; balances caseload actions with HCV rent roll.
- Enters HUD form 50058 data for all recertifications and interim examinations and make corrections as needed.
- Monitors and tracks zero income participants every 90 days.
- Updates team lead regarding activities and tasks every week.
- Performs administrative and clerical duties, assisting the Rental Assistance Department and other departments as required.
- Performs other related duties as assigned.
- Knowledge of HUD, federal, state, and local laws and regulations, and policies and procedures related to the position.
- Knowledge of the general operations and procedures of properties and the Housing Choice Voucher Program.
- Knowledge of public housing residents' issues and ability to counsel individuals of varying social, educational, and economic backgrounds.
- Knowledge of the HCV program and applicable HUD rules and regulations.
- Strong language and communication skills.
- Proficient in basic mathematical and statistical skills and ability to understand and interpret data, charts, and graphs.
- Skill in performing research and analysis.
- Ability to prioritize tasks and work in a fast-paced environment.
- Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, tenants, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.