No more applications are being accepted for this job
- This is an ideal position for a customer centric professional who wants to join a dedicated, motivated, and innovative team.
- Organizes, prepares, and documents department team meetings. Follows up on actions to be accomplished by the team or themself, reports on the progress of actions, actively participates in the recognition of work carried out.
- Support the Customer Service Manager in the daily activities and acts as a replacement in the absence of the Customer Service Manager
- Participate in production meetings and report to the team and manager any information that could impact the team or customers
- Act as a last-level intervention for a difficult call or situations before escalading to manager
- Manage customer complaints or situations with a product (quality / quantity/ types), delivery, warranty, etc., by initiating a corrective or preventive actions request (CAR/PAR)
- Identify improvement opportunities affecting directly or indirectly the functions, that of colleagues or other department, assesses needs and proposes solutions
- Create maintain and update the department processes
- Participate in the evaluation and implementation of the necessary tools and training so the team has everything necessary to succeed in their tasks
- Participates and supports the manager in the various meetings organized with key network leaders
- Participate in setting the objectives and achievements of the department
- Understand KPI and work to achieve personal goals as well as those of the department
- Support Manager when applying disciplinary measures or performance problems
- Answer calls and emails from locations concerning weekly orders; shipment; products; quality issues; commercial orders, etc.
- Order Management - Manages orders in back-orders situation. If necessary, change the dates on the orders, discuss with the concerned department (if necessary) recommend specific actions (when applicable), inform customers of the situation
- Reply to technical requests from the stores and, if necessary, validate the information with the concerned department and advise the customer(s)
- Revise orders and additions to orders received by stores into the computer system
- Comply with the health and safety standards in force in the organization
- Other duties as assigned
- Education and/or Experience – A Bachelor's degree preferred, however, an equivalent combination of education and experience or two years of college level courses or significant related experience may substitute for education
- A minimum of two to three years of experience in customer service leadership
- Excellent Interpersonal communication skills
- Able to operate in a dynamic fast paced environment and adapt to a changing environment
- Strong time management skills
- Language Skills – Ability to communicate clearly and concisely; ability to read and interpret documents
- Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, PC based computing experience, Microsoft Office, Internet and essential and word processing software
- Ability to work with minimal supervision
- Seeks continuous improvement, with an innovative and collaborative mind-set
- Some travel may be required to the St-Eustache, Quebec facility. Passport required
- Ability to work in a sedentary position for an extended period of time
- Capacity to lead and support a team
- Exhibits sound and accurate judgment, include appropriate people in decision-making process and makes timely decisions
- Capacity to maintain positive and efficient relationship between team members, internal and external customers
- Ability to work with minimum supervision, resourceful and proactive
- Ability to identify improvement opportunities and create action plans to implement the solutions
- Ability to remain calm under stress
- Resourceful when in front of unforeseen problems
- Active listener, ability to negotiate and persuade
- Positive attitude and diplomacy
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
- Team spirit
- Proficient in MS Office applications.
- Bath Fitter is the first choice, industry leader in bathroom renovations, and has been manufacturing and installing premium quality acrylic bathtubs and seamless bath wall systems since 1984, with locations in US, CAN and EU. Proud to be certified as a Great place to work.
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Springfield, TN 37172: Relocate before starting work (Required)
Customer Service Team Lead - Springfield, United States - Bath Fitter
Description
Are you passionate about customer service? Do you want to contribute to the growth of a local company and recruit talent that makes a difference? Do you want to join a high-performance, caring team where you can contribute to the success of the team and the company?If so, we are interested in your expertise We are currently looking for a *Team Lead, Customer Service.
In addition of being a Customer Service Agent, the Team Lead supports the Customer Service Manager in the daily activities and acts as a replacement in the absence of the Customer Service Manager.
They act as the primary contact for our Tennessee factory and as such participate in production meetings and report to the team and manager any information that could impact the team or customers.
They advise and support customer service agents before escalading any situations to the manager. They are responsible for providing customers with quality information on the programs, products, services, and procedures in place. They develop relationships with clients in order to establish bonds of trust. They identify customer needs in order to recommend the appropriate products or services. They work in collaboration with other departments to find solutions to problems and maintain open communication with affected customers.*Responsibilities
Join the Bath Fitter team and embark on a journey where your skills will be celebrated, your ambition rewarded, and your potential unleashed.
_Bath Fitter thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
#sneed
Job Type:
Full-time
Pay:
$ $28.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location:
In person