Call Center Resource - Rochester - JMS Technical Solutions

    JMS Technical Solutions
    JMS Technical Solutions Rochester

    6 days ago

    Description
    27th January, 2026
    Our client in Rochester, NY is looking for a Call Center Resourceto join their team
    This is an on-site/full-time/ 5-month contract position with potential to extend
    Hourly range based on experience: Up to $20/HR
    Position Summary
    We are seeking a Contact Research and Verification Specialist to conduct comprehensive investigative research to identify, locate, and validate contact information for designated individuals or entities. This role requires someone with exceptional research skills, persistence, comfort with high-volume phone outreach, and the ability to track down hard-to-find information through creative problem-solving.
    Core Responsibilities
    Research & Investigation (60% of time)
    • Conduct deep investigative research using public records, databases, social media, corporate registries, and property records
    • Navigate complex organizational structures (LLCs, trusts, holding companies) to identify beneficial owners
    • Cross-reference multiple data sources to validate information accuracy
    • Document research methodology and findings for each target
    Phone Outreach & Verification (30% of time)
    • Make calls per day to verify and confirm contact information
    • Professionally engage with gatekeepers, third parties, and intermediaries to gather intelligence
    • Build rapport to extract information while maintaining appropriate discretion
    • Follow up on leads through multiple channels
    Documentation & Reporting (10% of time)
    • Maintain detailed records of all research activities in designated systems
    • Update databases with verified contact information and confidence levels
    • Create summary reports of findings
    • Track completion rates and verification success metrics
    Ideal Candidate Profile
    Must-Have Skills:
    • Exceptional investigative research abilities (can be demonstrated through any context - professional, academic, personal projects, volunteer work)
    • High comfort level with phone conversations and cold calling
    • Obsessive attention to detail
    • Relentless persistence when facing obstacles
    • Strong organizational skills to manage concurrent research targets
    • Professional communication style
    • Self-motivated and comfortable working independently
    Nice-to-Have Experience:
    • Skip tracing, investigative research, or due diligence work
    • Experience with research databases (LexisNexis, Accurint, Spokeo, etc.)
    • Background in roles requiring information gathering (collections, legal support, journalism, sales development, recruiting, etc.)
    • Understanding of corporate structures and business entities
    Key Success Metrics
    • Research Completion Rate: Number of targets successfully researched per week/month
    • Verification Success Rate: Percentage of targets where accurate contact information is obtained
    • Contact Information Accuracy: Quality score based on multi-source validation
    • Research Efficiency: Average time per target from assignment to verified completion
    • Outreach Success Rate: Percentage of calls that yield useful information
    Working Environment
    • On-site at Rochester, NY office, Monday-Friday
    • High-volume phone work environment calls daily)
    • Requires flexibility to make calls across different time zones during business hours
    • Focused, independent work with regular check-ins with Lead Project Manager
    • Comprehensive training provided on all tools, databases, and best practices
    Non-Traditional Candidate Consideration
    We are open to candidates without traditional professional experience who can demonstrate the required skills through other contexts (academic work, personal projects, volunteer activities, hobbies, etc.). The ability to find information, comfort with phone conversations, attention to detail, and persistence are more important than years of professional experience.
    Applicants must be authorized to work in the U.S.

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