Medical Accounts Receivable Representative - Dallas, United States - Surgical Notes

Description

Surgical Notes is hiring for a

Medical Accounts Receivable

Representative

to assist with timely follow-up and collection on our clients' third party payor accounts receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly.

Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position.

Our organization prides itself on being built upon a set of strong core values.

We are looking for candidate who will actively exhibit these core values:
Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.


External Title:
Revenue Cycle Representative


Internal Title:
US RCM Individual Contributor II


Reports to:
Revenue Cycle Manager


Responsibilities:
Work through book of AR and develop plan for maintaining proper coverage on all accounts.

Review aged accounts, trace and appeal unpaid and/or erroneously paid or denied accounts

Work all denials and underpayments received within 24 hours by researching steps previously taken and take additional action, as needed to resolve the claim.

Obtain pre-authorizations as needed.

Work tickler accounts daily to ensure overall health of client accounts receivable.

Review and address correspondence daily, including emails from clients

Identify trends and inform client lead/manager, as appropriate

Escalate issues to client lead/manager, as appropriate

Other responsibilities as assigned.


Role Information:
Full-Time

Hourly

Non-Exempt

Eligible for Benefits

Remote:
The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.

Job Requirements

Required Knowledge, Skills, Abilities & Education:

High school diploma or equivalent

Experience with medical billing

Experience working with surgical claims and denials

Proven experience working payer denials including but not limited to commercial, government, out of network, workers compensation, and auto-vehicle

Proficient with MS Outlook, Word, and Excel

Strong interpersonal and persuasive abilities in order to secure accurate and timely payment from patients

Ability to work in a fast-paced environment

Outstanding communications skills; both verbal and written

Positive role model for other staff and patients by working with them to promote teamwork and cooperation

Ability to apply commonsense understanding and logic in day to day activities.

Ability to work independently and as part of a team

Strong attention to detail and speed while working within tight deadlines

Exceptional ability to follow oral and written instructions

A high degree of flexibility and professionalism

Excellent organizational skills

Outstanding communications skills; both verbal and written

Preferred Knowledge, Skills, Abilities & Education:

Associate's Degree in Healthcare Management, Business Management or a related field

Experience with healthcare billing and collections

Experience working in an Ancillary/Ambulatory Surgery Center (ASC)

Paragon and/or athenahealth experience

Strong Microsoft Office skills in Teams

A working knowledge of IPAs and health plans is required.

Comfortable with electronic and manual payor follow-up.

Able to quickly identify trends and escalate, as appropriate.

Ability to read, analyze and interpret insurance plans, financial reports, and legal documents.


Physical Demands:
Sitting and typing for an extended period of time

Reading from a computer screen for an extended period of time

Speaking and listening on a telephone

Working independently

Frequent use of a computer and other office equipment

Work environment of a traditional fast-paced and deadline-oriented office


Key Competencies:
Communication

Attention to detail

Responsiveness

Customer Service

Execution

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