Scheduling Specialist - Tempe, AZ
1 week ago

Job summary
We're looking for an energized and insightful Scheduling Specialist to support the workforce planning of the Consumer Engagement Center.
Responsibilities
- Analyze contact center trends, including call volume, call patterns, staff productivity and resource allocation.
- Build staffing and scheduling plans to meet the business unit objectives using Calabrio for multi-skilled advisors, working on multiple channels in various locations.
Job description
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