Scheduling Specialist - Tempe, AZ

Only for registered members Tempe, AZ, United States

1 week ago

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Job summary

We're looking for an energized and insightful Scheduling Specialist to support the workforce planning of the Consumer Engagement Center.

Responsibilities

  • Analyze contact center trends, including call volume, call patterns, staff productivity and resource allocation.
  • Build staffing and scheduling plans to meet the business unit objectives using Calabrio for multi-skilled advisors, working on multiple channels in various locations.

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