IT Analyst - Lewis Center, United States - Expedient

Expedient Lewis Center, United States

3 weeks ago

Description

We are hiring multiple Tier 1 IT Analysts in our Lewis Center/ Columbus, Ohio Operations Support Center (OSC). These full-time positions will be responsible for monitoring our systems/networks as well as responding to requests and questions from clients and Expedient staff using our ticketing system.

You will receive fully paid training (including industry certifications) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.

In addition to supporting clients and staff, the Tier 1 IT Analysts will assist the entry-level support associates in the data center with escalation questions as needed. You will have a chance to share your knowledge and experience with your team as well as build your own expertise.

Expedient provides multi-cloud platforms, offers hosting and cyber security, anddata center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology, teams and other opportunities, please visit us at

Sponsorship is not provided.Expedient does not engage with third-party recruiting or staffing firms.

The Schedule and Shift Premium: There are multiple shifts available. These positions are all required to work on-site in the Lewis Center data center facility.
The front half schedule is Sunday through Tuesday, alt. Wednesdays from 7:30am-7:30pm or overnight 7:30pm-7:30am local time.
The back half schedule is Thursday through Saturday, alt. Wednesdays from 7:30am-7:30pm or overnight 7:30pm-7:30am local time.
The overnight flex shift is Monday through Friday from 7:30pm to 3:30am local time with the ability to adjust for coverage purposes.
These positions include an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for all 12-hour shifts.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our Tier 1 IT Analyst to obtain relevant technical certifications such as CCNA, CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This role seeks a passionate candidate who is interested in growing their career in IT with Expedient. Range of pay of $37,000 - $43,000 per year, paid out hourly, can vary depending on market and shift.

Minimum Qualifications:

Academic degree or training in a technical discipline or equivalent work experience
Industry certifications are also highly desired (CCNA, CCENT, CompTIA, Network+, A+, etc.)
Demonstrated level of competency with internet technologies including:
- Principles of networking, Cisco, Juniper
- Windows operating system
- Familiarity with basic UNIX commands
- DNS and WEB services
Experience in a client support role
Strong understanding of the value of customer service
Strong analytical and independent problem-solving skills
Strong verbal and written communication skills
Ability to pass pre-employment screens

Responsibilities:

Process and prioritize client phone calls, emails and job ticket questions and/or requests for service-related assistance
Monitor and proactively identify service impacting events
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria

Physical Tasks/Demands:

Sitting - stationary/seated position during the work day in order to check in visitors
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift in order to conduct hands-on assessments and to ensure building safety compliance by checking doors, checking temperature in various areas of the server room/data center
Lifting - frequently lifts lightweight items and occasionally lifts heavyweight materials such as equipment, parts, computer and server hardware
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required

Cloud Computing and Data Center Infrastructure as a Service - Expedient

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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