Patient Services Coordinator I - Boston, United States - Massachusetts General Hospital(MGH)

Description

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Patient Services Coordinator I, under supervision of the Senior Administrative Manager, provides primary interface between the patient and providers for the Mass General Medical Group

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs all duties and responsibilities of a Patient Service Coordinator I

· Greets all patients and visitors to the clinic in a professional, consistent, timely and respectful manner.

• Provides information to patients about hospital and practice procedures.
• Uses EPIC to check in each patient and verify demographic and insurance information.
• Provides each patient with required paperwork and obtains appropriate signatures on billing and various forms.
• Schedules interpreter serves as needed.
• Updates all patients with wait times.
• Collects co- payments and meets copay collection target of 80%.
• Determines and enters status of all patients in appointment scheduling systems (arrive, no show or cancel).
• Performs all check-in, check-out functions as outlined by MGH/MGPO front desk) standards.
• May call patients who need to be rescheduled as a result of changes in clinician schedules.
• Provide clinicians with scheduling support and day-to-day support.

• Possesses knowledge of HMO, manage care and other third-party insurers.
• Follows clinic policies for reconciling copayment cash.

Administrative

• Manages and distributes incoming and outgoing mail and faxes.

· Monitors the patient waiting area for patient wait time; patient flow and maintains neatness.

• Works collaboratively with patients, staff, clinicians and managers to determine needs and solve problems.
• Effectively interacts with diverse population.
• Performs all other duties that are unit specific and are appropriate to this level of position.
• Other tasks as assigned.

EDUCATION:

High School Diploma or GED equivalent

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.
• Ability to effectively manage day-to-day operational tasks. Adeptly establish priorities. Is flexible to accommodate changes in priorities.
• Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior.
• Ability to solve problems and resolve complex issues on behalf of providers and patients.
• Ability to conceptualize situations. Appropriately seeks guidance and direction.
• Ability to appropriately evaluate all aspects of a situation and to independently make appropriate and timely decisions.
• Excellent interpersonal/communications skills and a good command of English language.
• Demonstrates exceptional customer services skills.
• Knowledge of computer applications. (word processing, electronic mail, Internet, and other office management systems).

WORKING CONDITIONS:

General clinic office setting. High volume of people traffic.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

: MA-Boston-MGH Main Campus

MGH Main Campus

55 Fruit Street

Boston 02114

: Administrative Support

: Massachusetts General Hospital(MGH)

: Per Diem

Standard Hours: 1

: Day Job

: Limited Term / Per Diem

Recruiting Department: MGH Primary Care - BMG

: Apr 12, 2024