Director of Operations - Charlotte, NC
20 hours ago
Job description
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Who are we?
Renu Energy Solutions is a full-service solar residential and commercial installation company, providing end-to-end service from the initial solar consultation to site installation and beyond. We pride ourselves with offering unquestioned customer service and the best consultative selling approach for solar in the industry. Not just your ordinary solar company, Renu has pushed the envelope with year over year growth and featured on notable lists such as Inc. 5000 and Solar Power World's Top Solar Contractors for the past 9 years. As a top-rated solar installer, we pride ourselves on exclusive industry partnerships, delivering the best products, service, design, and installations around
Job Summary
The Director of Operations is responsible for driving operational excellence, efficiency, and performance across the Residential division, while providing strategic operational support to Sun Service and Commercial operations as needed. This role owns the full operational lifecycle;
from people and process to performance and scalability; ensuring the organization is equipped
to support growth, new products, and expansion into new territories. This leader partners closely with executive leadership and department heads to translate strategy into execution, build scalable systems, and continuously improve the customer and
employee experience. The Director of Operations ensures that operations are not only compliant and efficient, but forward-looking, adaptable, and performance-driven.
Reports to: General Manager, Residential
Responsibilities
Operational Leadership & Strategy
- Own and continuously evolve operational strategy for Residential operations, aligning
- execution with company growth goals and financial targets.
- Translate high-level business objectives into scalable operational plans, SOPs, and
- execution frameworks.
- Serve as a strategic operational partner to the General Manager of Residential, providing insight, recommendations, and data-driven decision support.
- Team Performance & People Leadership
- Lead and develop the operations team, fostering accountability, ownership, and high
- performance across all operational functions.
- Drive full-team performance through clear expectations, KPIs, scorecards, and regular performance reviews.
- Partner with HR to:
- Develop and refine job descriptions, career paths, and succession plans
- Lead hiring strategies and onboarding for operational roles
- Establish performance evaluation frameworks and development plans
- Build a culture of operational excellence, continuous improvement, and collaboration across teams.
- Own end-to-end operational processes across the residential project lifecycle, identifying gaps, inefficiencies, and opportunities for improvement.
- Design, implement, and refine scalable SOPs to support:
- New products and services
- New utilities, AHJs, and geographic territories
- Increasing project volume and organizational complexity
- Partner with systems owners to optimize CRM, project management, analytics, and internal tooling to improve visibility and execution.
- Champion automation, standardization, and best practices to reduce friction and improve cycle times.
- Act as the operational liaison between Sales, Marketing, Purchasing, Finance, Field Operations.
- Ensure operational readiness for sales initiatives, new offerings, and marketing
- campaigns.
- Collaborate with Finance on budgeting, forecasting, margin tracking, and cost-control initiatives.
- Ensure consistent communication and alignment between departments to prevent handoff breakdowns and customer impact.
- Partner with Finance and leadership to review budgets, forecasts, and operational financial performance.
- Identify opportunities to improve margins through process optimization, scheduling efficiency, vendor alignment, and resource utilization.
- Ensure operational decisions are data-driven and aligned with long-term business sustainability.
- Oversee client support services and escalation paths to ensure a consistent, high-quality customer experience.
- Proactively identify operational risks and implement mitigation strategies before they impact customers or performance.
- Support post-launch or corrective action initiatives tied to performance, quality, or customer satisfaction.
- Bachelor's degree or equivalent experience
- 4–10 years in operations leadership preferred
- Strong analytical, problem-solving, and communication abilities.
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