Service Support Analyst- Junior - Raleigh, United States - Serigor Inc

    Serigor Inc
    Serigor Inc Raleigh, United States

    2 weeks ago

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    Description

    Job Title:
    Service Support Analyst- Junior (Hybrid)

    Location:
    Charlotte, NCDuration: 12+ Months

    Job Description:

    The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.

    Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e.

    O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systemsPerform First Contact Resolution (FCR)Provide operational support for user identity management, username provisioning, system access, and password management.

    (Active Directory)Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseUnderstand and adhere to Incident Management, Request Management, and Knowledge Management policiesTypically handles small initiatives and/or assignments independently.

    May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.


    Skills:
    SkillRequired / DesiredAmountof ExperienceExperience providing support to end users w/ comp hardware and software inc.

    printing, installation, enterprise applications, electronic mail, and opsRequired2YearsProvide operational support for user identity management, username provisioning, system access, and password management.

    (Active Directory)Required2YearsDevelop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseRequired2YearsPrevious experience providing IT support by phone/email.

    Required2Years