IT Field Engineer - Denville - New Charter Technologies LLC

    New Charter Technologies LLC
    New Charter Technologies LLC Denville

    1 week ago

    Description
    We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
    Olmec Systems has been providing our area the best in managed IT support services since our inception in 1996. We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients.
    We provide IT support for Windows and Mac-based networks of small to medium-sized businesses across various industries. The Field Engineer role involves traveling to client offices for in-person support, as well as occasional work from our Denville, NJ office. Candidates must use their own vehicle for travel, with mileage and tolls reimbursed. Responsibilities include handling a range of IT issues from Level 1 (e.g., password resets, hardware troubleshooting, PC/equipment deployment & relocation) to Level 2 (e.g., Windows server maintenance, firewall troubleshooting, LAN/WAN technologies, Microsoft 365/Google Workspace administration, and special projects). Field Engineers will collaborate with senior engineers on complex issues, gaining exposure to advanced technologies and opportunities for skill development. Other companies may call this role a Helpdesk Analyst, IT Service Engineer, or IT Technician.
    *Must be authorized to work in the United States. At a minimum, this job involves routine travel to customer locations located throughout north New Jersey and NYC however, if the commute is possible, we would entertain having eligible candidates travel to customer locations located throughout central New Jersey, as well.*
    Qualifications
    • Loves working with people and has no problem explaining complex technical details in layman's terms
    • Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required - Candidates must be detail-oriented
    • Has no problem creating and updating detailed documentation and entering notes into our time management system
    • Takes pride in their work at all times, whether the task at hand is simple or complex
    • Possesses strong critical thinking skills
    • Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
    • Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
    • Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
    • Takes great pride in their work, no matter what task they're working on
    • Understands that number one rule: KEEP THE CLIENT HAPPY
    Technical Requirements
    • ***5 or more YEARS of general experience working on a Helpdesk / Service Desk and/or Field support team, supporting all aspects of small to medium sized business network technologies
    • ***A minimum of 1 YEAR experience working in a Field support role
    • ADVANCED LEVEL - Experience installing, updating, and troubleshooting Windows 10 & 11 operating systems, as well as desktop & laptop hardware
    • INTERMEDIATE LEVEL - Experience installing, configuring, troubleshooting MacOS and Mac hardware
    • ADVANCED LEVEL - Supporting users within an Office 365 environment
    • INTERMEDIATE LEVEL - Supporting users within a Google Workspace environment
    • ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
    • Experience supporting mobile devices (smart phones, tablets, etc.)
    • BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plus
    • Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, CrowdStrike, Sophos, Bitdefender, Webroot, etc.)
    • INTERMEDIATE LEVEL - Experience maintaining & troubleshooting Windows Server OS
    • Experiencing installing & supporting network-based printers & copiers
    • INTERMEDIATE LEVEL - Experience maintaining / troubleshooting managed network switches, firewalls (SonicWALL & Cisco Meraki experience a plus), and WiFi equipment
    • INTERMEDIATE LEVEL - Experiencing supporting users in virtual desktop environments
    • Experience working w/ a network-wide monitoring systems, configuring & responding to alerts
    Benefits
    • Competitive salary based on experience
    • Medical insurance
    • Dental insurance
    • Vision Insurance
    • 401(k) with company matching
    • Time off plans
    Who We are:
    At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
    At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
    Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
    Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are
    We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today Learn more here: Why New Charter.
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