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    Desktop Support Technician - Waco, United States - Select Source International

    Select Source International
    Select Source International Waco, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Title: Desktop Support Technician
    Location: Waco TX 76710
    Duration: 12 months

    • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
    • This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.


    Responsibilities:

    • Provides support for software, hardware and networking support for desktops, laptops and servers
    • Provides maintenance and support on legacy products
    • Supports Core, server products
    • Performs disk replacement on enterprise storage products
    • Installs and maintains PCs and associated software, networks, servers and peripherals
    • Supports network products from operational and maintenance perspectives
    • Performs installs, moves, adds and changes as required
    • Tests and certifies PCs, networks, servers and client approved applications
    • Provides follow-up on problems or escalation.
    • Maintains a high degree of professionalism in actions, demeanor and dress.
    • Ensures customer satisfaction throughout the service delivery transaction.
    • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system



    Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.

    Company Description

    Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
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