Service Planning Manager - Oakland - AC Transit

Description

Salary : $152, $182,711.00 Annually
Location : Downtown Oakland, CA
Job Type: Regular Full Time
Job Number:
Department: Planning & Engineering
Division: Service Development
Opening Date: 02/17/2026
Closing Date: 3/8/2026 11:59 PM Pacific
Summary
The District is currently seeking candidates for the position of Service Planning Manager. Under general direction, this position, manages and coordinates the staff, functions and activities of the Service Planning unit, including short-term planning and priorities, and capital implementation.
This is an excellent opportunity to work for the largest bus agency in California, make a difference in our local community, and promote AC Transit as a great employer of the East Bay. In addition to working with some of the best in the business, AC Transit also has an excellent benefits package that includes pension, medical, dental and vision coverage, flexible spending, and 457 savings plan.
Representative Functions

• Manages the Service Planning unit; develops work plans; manages short-range service planning, grants projects and other transportation-related items; and develops specifications for the scheduling unit.
• Manages and participates in the preparation of recommendations on short-term transit service trends and needs, transit regulatory policies and requirements, resource needs, financial requirements, environmental review, and Title VI compliance as they relate to service
• Establishes unit goals, maintains responsibility for unit productivity; assigns, evaluates, and monitors the timely completion of work by staff and outside consultants, provides training and professional development of staff; and may participate in the selection of staff for the assigned unit and the department.
• Manages and participates in the development of new, and/or modified service schedules, Operator schedules, and public timetables.
• Manages the timely completion of complex reports, other written materials, and oral reports for dissemination to Executive staff, the Board of Directors, external agencies, and the general public.
• Manages special studies and surveys to develop innovative service planning methodologies for the purpose of maximizing the efficiency and cost-effectiveness of passenger service.
• Manages complex statistical and data analysis projects; as well as the establishment and updating of records systems and databases for research and service planning.
• Manages the collection and analysis of a variety of performance data, including on-time performance and passenger loading; and analyzes route performance data to determine the number of Operators, and equipment needed for optimum use of District resources.
• Writes periodic and detailed reports; and manages the establishment and maintenance of unit records and activities, as required by project specifications, and District management.
• Prepares documentation in support of the procurement of goods and services, including scopes of work, schedules, and cost estimates.
• Manages contracted work efforts, including evaluation of progress and quality of deliverables, financial monitoring, and invoice processing.
• Develops the budget for the Service Planning unit, participates in the preparation of the department budget, administers approved budgets, and monitors expenditures.
• Coordinates with other District divisions and departments regarding the impact of service, scheduling, and service plans on the District's business and financial plans.
• Acts as a District spokesperson and liaison with external agencies, community groups, and the general public.
• Interprets applicable provisions of the Collective Bargaining Agreement regarding service, and related scheduling items; to ensure compliance with contractual obligations.
• Performs related duties as required.

Minimum Qualifications
Education/Training: Equivalent to a Bachelor's degree from an accredited college or university in transportation planning, city and regional planning, business or public administration, urban studies, economics, finance, political science, geography, or a related field.
Experience: Equivalent to at least six (6) years of increasingly responsible professional level experience in transportation and service planning and management; including a minimum of three (3) years in a supervisory role, or in a project-lead capacity that involved supervising subordinate employees and consultants.
Special Requirement: Must be available to work outside regular business hours as required by the demands of the job.
Additional Information
Physical Requirements: Must maintain the physical condition necessary to (1) perform tasks in an office setting operating a personal computer, keyboards, and other peripheral equipment; and (2) be able to travel by the most expeditious manner possible for work.
THIS POSITION IS UNREPRESENTED
The Selection Process: The Human Resources department must receive a completed online application by the filling date. If this recruitment is "Continuous," it may be closed at any time without notice. Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments. Current District employees must have satisfactory attendance and performance records. Finalists will be placed on an Eligibility List. When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation.
Benefits: The transit professionals who call AC Transit home represent the rich cultural diversity of the Bay Area. For more than 60 years, we have been an equal opportunity employer honoring religion, ethnic background, national origin, gender, gender expression, genetic information, disabilities, age, and veteran status. We are not only an inclusive employer but also offer a comprehensive benefits package rooted in choice, flexibility, and affordability. Most Benefits are effective the first of the month following your hire date. Employees and eligible dependents have access to the following benefits*:

• Medical - Choice of two Health Maintenance Organizations (HMOs): Kaiser Permanente and Health Net. $10.00 office visit co-pays; $5.00 - $35.00 prescription co-pays.
• Dental - MetLife Preferred Provider Organization (PPO) $50 annual deductible per person/$150 per family; $3,000 per person annual maximum; preventative care covered at 100%; basic and major care covered at 90%; $4,000 lifetime maximum orthodontia covered at 50%.
• Vision - Vision Service Plan - $10.00 copay; eligible for an exam, lenses, frames or contact lenses every 12 months - based on the last date of service. $200 frame allowance or $120 allowance for contact lenses.
• Employer paid Basic Life Insurance
• Employee paid Voluntary Term Life Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for Health Care, Dependent Care, Parking, Transit
• AC Transit contributes up to $50.00/month towards an employee's FSA Transit costs
• Free AC Transit Bus Pass
• Federal Credit Union
• Vacation and Sick Leave or Personal Time Off
• Ten (10) paid holidays; 2 paid floating holidays; 1 paid birthday holiday
• Tuition Reimbursement - up to $2500 per fiscal year on approved courses
• Wellness Program

*AC Transit benefits are negotiated and subject to change based on collective bargaining agreements.
Pension: All AC Transit employees participate in a lifetime defined benefit pension. All employees hired on or after January 1, 2020, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute a small portion of annual income towards the cost of his/hers District pension.
ADA Compliant and Drug Free Workplace: The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you have a need for an accommodation, please call Human Resources at
The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.
In accordance with federal requirements, all job applicants selected for appointments in a safety sensitive position are subject to pre-employment drug and alcohol testing. A final job applicant will be tested for five prohibited drugs: Cocaine, PCP, Amphetamines, Marijuana and Opiates. During employment, employees holding safety sensitive positions are subject to random, reasonable suspicion, post-accident, return-to-duty, and follow-up drug and alcohol testing. Additionally, in the event of an absence of more than 90 days from a safety sensitive position, pre-employment drug testing will be performed.
Equal Opportunity Employer
PEPRA: All employees hired on or after January 1, 2020, will be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute 7% or more of annual income towards the cost of his/hers District pension.