Manager, Chat Collections - Indianapolis - SLM

    SLM
    SLM Indianapolis

    1 week ago

    Description

    Job Summary

    We are seeking an experienced Operations Leader with strong technical expertise in Digital Collections to lead our chat operations team.

    The ideal candidate will have a proven track record of driving operational excellence through best practices implementation, while ensuring high-quality customer service.

    Main Responsibilities:

    1. Lead a team of chat agents managing collections via live chat and automated platforms.
    2. Drive operational efficiency through process improvement initiatives.
    3. Leverage technical capabilities to configure and optimize chat workflows.

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