Jobs

    Korean Customer Service Representative - Tennessee, United States - Everise

    Everise
    Everise Tennessee, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Company Overview

    Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

    Job Requirements:

    • Professionally handle a high volume of incoming calls

    • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

    • Ability to utilize and navigate multiple systems simultaneously

    • Be dependable and meet all attendance requirements

    • Resolve customer issues via one call resolution guidelines and/or escalated process

    • Meet or exceed company and client performance metrics

    • Maintain a balance between company policy and client benefit in decision making

    • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

    • Responsible for call disposition or compiling and documenting customer information as required

    • Ability to accept and embrace changes within the current business environment

    Qualifications:


    • Fluent in Korean/English


    • Ability to pass a drug screen and background check

    • Dedicated area to work from in your home

    • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

    • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens

    • Strong decision making and analytical abilities

    • Ability to identify customer needs and clearly articulate products and services

    • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

    • Highly developed sense of integrity and commitment to customer satisfaction

    • Meet all attendance and dependability requirements

    • Be a team player

    Work at Home Set-Up Requirements

    Standard Connect and Speed

    · Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)

    *Some programs may require higher speeds.

    Monitor

    · (2) 21" monitor(s). You will supply 1 and Everise will supply 1.

    Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic

    · The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.

    · Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.

    Headset

    · You must supply your own headset. Specific models will be shared during the interview process.

    To be supplied by Everise (some programs offer bring your own devices):

    · Keyboard

    · Mouse

    If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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