Field Training and Support Engineer - Washington - D-Fend Solutions

    D-Fend Solutions
    D-Fend Solutions Washington

    19 hours ago

    Description
    Join D-Fend Solutions - where technology meets purpose.
    As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team including veterans of elite military tech units pushes boundaries every day to deliver smarter faster and safer protection for customers worldwide.
    If you're passionate about cutting-edge technology real-world impact and working in a collaborative high-energy environment we'd love to have you on board.
    Become a D-Fender Shape the future of airspace security.

    We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization You will be at the forefront of drone safety and security technology working in a fast-paced environment where your leadership directly impacts national security and public safety In this role you will be the primary product expert for D-Fends cutting-edge counter-UAS (C-UAS) hardware and software You will empower our customers and service partners through world-class training while providing high-level technical support This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments manage third-party service partners ensure our clients are mission-ready

    >Key Responsibilities:

    • >Training Leadership: Lead high-impact in-person virtual training sessions for D-Fends hardware and software suites Develop enhance training curricula covering existing features future product capabilities
        >>>
      • >Partner Management: Act as primary technical lead external service providers Evaluate train manage these partners ensuring they maintain D-Fends standards field delivery support
          >>>
        • >Product Subject Matter Expertise Maintain exhaustive understanding RF-based C-UAS technologies Serve voice products U.S. Customers bridging gap between field reality internal engineering teams
            >>>
          • >Advanced Technical Support Diagnose resolve system issues participating Tier 2 escalation point level critical client needs
              cconsider prevoius engagements or knowledge documents kept by d-fend solutions k Field Deployment & Integration Oversee supports onsite surveys installations configurations testing insuring ease optimized specific RF environments documentation best practices guides end-users partnerseulPailings & Requirements ulies5-7 years experience within hightech domain requirementstfuulla dots dissbooler inside

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