Event Services Manager - Dearborn, MI, US

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Event Services Manager for The Henry Hotel, Dearborn, MI · Step into a career at The Henry where excellence isn't just a goal, it's our standard. We ...

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Event Services Manager for The Henry Hotel, Dearborn, MI

Step into a career at The Henry where excellence isn't just a goal, it's our standard. We've earned numerous accolades for our service, design, and guest experience and we're seeking a dynamic Event Services Manager to elevate our already exceptional event offerings and contribute to our continued success.

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.

Benefits of Being The Henry Ambassador:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave

Salary Range: $50,000 - $55,000 annually

Position Overview

As the Event Services Manager, you will oversee the planning and execution of group blocks, catering events, and on-property guest experiences. This role serves as a primary liaison for group and event clients, ensuring seamless communication, accurate administration, exceptional guest experiences, and revenue optimization.  This position partners closely with Rooms, Food & Beverage, Operations, and culinary teams to deliver flawless, bespoke events that reflect the hotel's brand standards and service culture.

This role is ideal for a polished professional with a strong background in hospitality, and a proven ability to manage groups and high-touch events with precision and grace.

Key Responsibilities

Group & Event Management

• Manage group room blocks from contract turnover through departure, including rooming lists, cut-off dates, billing coordination, and departmental communication

• Prepare, lead, and distribute group resumes and event meetings to ensure operational alignment and flawless execution

• Serve as the primary on-property contact for group and event clients, greeting and supporting clients throughout their stay or event

• Conduct post-event follow-up, gather client feedback, and assist with invoicing and billing reconciliation

• Maintain accurate and organized client files, communication logs, and follow-up systems

Catering & Event Planning

• Plan and execute wedding catering events from initial planning through on-site execution

• Create, manage, and distribute Banquet Event Orders (BEOs), timelines, and event documentation with exceptional attention to detail

• Guide clients on menus, beverage selections, wine pairings, décor, entertainment, AV needs, floor plans, and overall event logistics

• Lead site visits and pre-event planning meetings with professionalism and enthusiasm

• Partner with Culinary, Banquets, and Operations teams to ensure events meet contracted minimums, deadlines, and brand expectations

Guest Experience, Sales & Revenue Optimization

• Identify opportunities to upsell catering events and ancillary experiences to maximize revenue, particularly for rooms-only groups

• Drive revenue performance by ensuring contractual minimums is met or exceeded

• Support the development and execution of on-property guest experiences, activations, and live entertainment aligned with brand standards and budgets

• Curate bespoke, memorable event experiences that exceed guest expectations and strengthen client relationships

• Represent the hotel with integrity, professionalism, and a service-first mindset at all times

What We're Looking For

• Proven success in hotel or luxury hospitality event planning or operations

• Exceptional organizational, communication, and interpersonal skills

• Ability to manage multiple high-level events simultaneously with strong attention to detail

• Strong sales acumen with a passion for creating unforgettable guest experiences

• Guest-focused mindset with a commitment to "above and beyond" service

• Proficiency in event management systems and Microsoft Office (OPERA, Tripleseat, or similar systems preferred)

• Flexibility to work evenings, weekends, and holidays as business needs require

Preferred Qualifications

• Minimum of 2 years of experience in hotel catering, event services, or related hospitality roles

• Experience in a Forbes Travel Guide–rated property or comparable luxury environment strongly preferred

• Degree or certification in Hospitality Management or a related field is a plus, but not required

The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.