Expert Team, Trainer - Salt Lake City, Utah

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and c ...

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
About Filevine Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission  Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department The Customers for Life department is home to product experts with deep technical understanding across a range of specialized expertise.  The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.  
Department: Customers for Life
Job Summary  Effective teachers who have a comprehension of and context for the situation of their learners. The trainers addressing customers' needs seek first to understand them and should have a bedside manner that provides relief to those who may have been frustrated for a long time. Trainers will work to meet customers where they are currently and ensure that they leave knowing how to effectively utilize the Filevine software. Comprehensive product knowledge across the Filevine family of products is a requirement.

Resposibilities:

• Play a lead role in issue remediation and convey unyielding accountability for assigned issues
• Work with your assigned Expert team to identify opportunities for better learning within customer issues, and provide training and content necessary to increase customer adoption and recognition of ARR
• Assist in creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to wider Expert teams, Partners, Sales Engineering, etc.
• Maintain comprehensive product knowledge across the Filevine family of products
• Support other expert teams and expert roles as needed 
• Travel 2-3 times quarterly to conduct onsite client training

Qualifications:

• In office position
• A Bachelor's degree required 
• 1-2 years of training experience or equivalent 
• Assertive communicator that can provide recommendations and instill confidence
• Exceptional curiosity and creative thinking abilities to solution the root cause of a customer's priorities
• Quick learner of new technologies, self-motivated
• Driver of change for more impactful solutions and customer outcomes at a fast growing company
• Ability to lead critical conversations 
• Ability to independently manage competing customer priorities and initiatives with limited structure 

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits: - A dynamic, rapidly growing company, focused on helping organizations thrive  - Medical, Dental, & Vision Insurance (for full-time employees) - Competitive & Fair Pay - Maternity & paternity leave (for full-time employees) - Short & long-term disability - Opportunity to learn from a dedicated leadership team - Top-of-the-line company swag
Privacy Policy Notice Filevine will handle your personal information according to what's outlined in our .
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "". Other addresses reaching out are not affiliated with Filevine and should not be responded to. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.