- Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Interact pleasantly with guests when moving through the dining room
- Know the hours/days of operation
- Complete prep, running, and post shift side-work requirements
- Maintain a neat, clean, organized, safe and comfortable environment for our guests
- Responsible for maintaining required supply levels in the dining room and service kitchens
- Maintain a constant flow of soiled dishes to the kitchen and clean supplies to the dining room
- Assist Servers in clearing, cleaning and resetting tables
- Accommodate the needs and requests of any guest
- Assist servers with delivering orders to guests when possible
- Build relationships with customers
- Abide by appearance standards
- Delight our guests with outstanding service
- Ensure service recovery activities
- Handle money according to procedure
- Monitor guest consumption of alcohol and intervenes as needed according to guidelines
- Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
- High school diploma or GED preferred
- Six months prior food service experience preferred
- Must demonstrate the following essential knowledge and skills:
- Legible handwriting
- Ability to add, subtract, multiply, or divide quickly and correctly
- Excellent customer service and communication skills required
- Willing to learn and be adaptable
- Attention to detail/Observant
- Documented teamwork behaviors and attitudes
- Neat, professional appearance with excellent personal hygiene
- Must be able to carry and balance food service tray
- Must be able to attend to multiple priorities simultaneously
- Must be able to be on feet for 8-hour shift
- Must be able to stoop, bend, reach, kneel, twist and grasp items
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak, and understand English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
- Must be able to work a flexible schedule including weekends, evenings, and holidays
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FT Service Assistant, GR - Cherokee, United States - Harrah's Cherokee Casino Resort
Description
Job DescriptionHarrah's Cherokee Casino Resort Position Description
POSITION TITLE: Service Assistant
DEPARTMENT: Food and Beverage (Gordon Ramsay, Guy Fieri, Wicked Weed Brewing)
GRADE/FLSA STATUS: H4-Non-Exempt
BADGE COLOR/TYPE: Work Permit - Peach
REPORTS TO: Supervisor, Food Service
SUPERVISES: N/A
JOB SUMMARY:
Provide excellent service to restaurant customers and restaurant Service Persons
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
