Tax Senior Manager, International Core of Excellence - Katy, United States - Holiday World RV

Description

Service Advisor - Recreational Vehicles

Job Description

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs.

If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Put your people skills to work for us and find out more now.

Job Responsibilities
Greet service department customers promptly and courteously-attitude is everything
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holidays, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About our Dealership

Holiday World is a growing company that is looking for quality individuals to join our team of professional employees. Our company has grown over the past 20 years from 35 employees to over 225 today. We value our employees and recognize that they are our greatest asset.

As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.

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