Maintenance Technician - Plano, United States - Home Partners of America Inc

Description

Job Description

Department: Denver & CO Springs Field Office (reports to the General Manager)

Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. Today, we offer a range of leasing options to give more people a chance to live in great communities across the U.S., as well as complementary services to help our residents strengthen their credit and navigate the homebuying process.

We are tremendously proud of our programs and the positive impact we have on our residents and communities. If you're looking for an opportunity to learn and grow as a professional in a mission-driven business with a supportive and positive culture, come work with us We are looking for team members who are inspired by the opportunity to expand housing access and provide residents with paths to homeownership.

Our Mission and Values:

At HPA, our mission is to "Enrich the lives of the people we serve, one home at a time. Helping more people get into great homes, in the neighborhoods they love, is inspirational, our business model is unique and innovative, and our resident-led approach is closely connected to our Values:

• Be a Good Neighbor

At our core, we are dedicated to making a lasting, positive impact on the world. It's a commitment to our mission, our residents, and each other. We treat others with respect and embrace sustainable and inclusive practices that benefit everyone we serve.

• Go the Extra Mile

For us, it's all about our residents. We give our work everything we've got and rigorously pursue excellence. We also champion a culture of continuous improvement to always help each other be better today than yesterday.

• Do the Right Thing

We lead each day with purpose and adhere to the highest ethical and professional standards. Integrity is our compass—we are committed to honesty, transparency, and accountability in everything we do.

Your Role:

As a Maintenance Technician at Home Partners of America, you'll be responsible for performing top-notch maintenance work in our single-family rental homes while providing best-in-class customer service to our residents. Working independently and in pairs, you'll respond to all assigned maintenance (proactive & reactive) and ensure a timely resolution while upholding exceptional customer service standards and protecting company assets. The maintenance technician will require driving to properties within the relevant market to resolve resident maintenance issues and perform repairs on both vacant and occupied properties. A fleet vehicle, equipment and tools are provided by the company.

What will you be doing?

Responsibilities:

• Proactively assess property condition and promptly correct deficiencies
• Review calendar each day for assigned maintenance work orders to be completed. Ensure all required supplies are on hand.
• Conduct reactive maintenance repairs across multiple trades, including but not limited to:
  1. Plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to properties
• Maintain and proficiently utilize the necessary tools for success in your role, including utilizing the company's technology systems to effectively manage work orders and collaborate with colleagues
• Ensure company-provided vehicle, tools, and equipment are properly maintained, organized, inventoried and securely stored when not in operation.
• Provide best-in-class customer service and take responsibility for resolving customer concerns within company guidelines.
• Demonstrate exceptional time management skills and the ability to work autonomously.
• Thrive in high-pressure situations, executing tasks efficiently even under challenging circumstances.
• Ensure accurate reporting of parts and supplies needed for effective inventory management.
• Support snow/ice removal efforts and monitor grounds conditions as needed.
• Fulfill any additional duties as assigned to support our mission and team goals.
• Remain on-call to promptly address emergencies as they arise.
• Typical workdays are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

*Applicants holding a real estate license will need to have their license assigned to one of the company's brokerages after 30 days of employment.

Physical Demands and Work Environment

• The physical requirements outlined below are essential for successfully fulfilling the responsibilities of this role. We are committed to making reasonable accommodations for individuals with disabilities to ensure they can perform these duties effectively. The role may involve occasional lifting and/or moving of up to 150 pounds. Additionally, employees should expect regular use of hands and verbal communication. Furthermore, frequent standing, walking, sitting, reaching, balancing, stooping, kneeling, and crouching may be required while performing job tasks.

To succeed in this role, an individual must be able to perform each duty outlined above. The qualifications outlined below reflect the necessary knowledge, skill, and/or ability.

What we look for:

Qualifications:

• High School diploma or equivalent required
• Must possess valid driver's license in the working state and ability to pass a Motor Vehicle Record (MVR)
• Previous experience in residential repairs and maintenance, along with other building maintenance or relevant background
• Strong knowledge of residential construction and mechanical systems and capability to conduct general repairs in some of the following areas: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC, and appliances.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Outstanding customer service and interpersonal skills; fluency in multiple languages a plus
• Must have excellent organizational and time-management skills.
• Ability to use various technologies for multiple purposes.
• Must be able to report to work during inclement weather conditions.
• The following certifications are preferred but not required:
  1. EPA Certification, Type I and II
  2. HVAC Certification
  3. CPO certification (pool)
  4. OSHA 10
• Must be able to use the following equipment:
  1. wrenches, claw hammer, Allen wrenches (SAE and metric), band cutters, wire strippers, needle nose pliers, channel locks, 3-foot level, torpedo level, multimeter (CAT III+), breaker bar, clamps, and AC manifold gauge set
• Must be able to operate and maintain the following power tools:
  1. cordless drill, impact driver, reciprocating saw (Sawzall), circular saw, pressure washer, air compressor & air tools

We encourage you to apply even if you don't meet all of the qualifications

Perks/Benefits:

Home Partners of America and Pathlight Property Management offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else

• Competitive Pay
• Mental Wellness resources through Headspace & Ginger, Pet Insurance, Adoption assistance program, Compassion leave and eldercare/special needs.
• 33 paid days off to start (which includes PTO, Holidays, and personal days)

EEOC Statement:

Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.

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