F&B Supervisor - Gleneden Beach, OR
1 day ago
Job description
:Food and Beverage Supervisor - Salishan Coastal Lodge - Full Time $16 to $18 per hour plus tips
The F&B Supervisor is primarily responsible for overseeing the day-to-day operations of our food and beverage service, ensuring a high level of guest satisfaction.
The Job
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
- Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
- Follow Hotel policies with lost and found items.
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
- Continuously promote sanitation, safety, and security efforts.
- Encourage Social Media/5-star compliments or reviews on OTA's.
- Supervision and Leadership - Lead and supervise the food and beverage team, including servers, bartenders, and support staff.
- Provide guidance, training, and support to ensure a cohesive and efficient team.
- Customer Service - Ensure a warm and welcoming environment for guests, overseeing service standards, and addressing guest concerns or feedback promptly.
- Monitor the quality of service and food presentation to maintain high standards.
Maintain knowledge of:
hotel features/services, hours of operation.
- scheduled in-house group activities, locations, and times.
- all hotel and departmental policies and procedures.
Point of Sale software and Time Management systems.
Assist in overseeing all F&B inventories and financial transactions.
- Oversee cash handling and check/credit policies and procedures.
- Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
- Monitor staff interaction with guests, ensuring prompt and courteous service.
- Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
- Adhere to relevant Food Safety Hygiene standards.
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
- Coordinate breaks and assign work duties to team members.
- Assist team members with their job functions to ensure optimum service to guests.
- Other duties as assigned.
Requirements:
Job Requirements
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English. Fluency in other languages is beneficial.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- Must be able to work in a fast-paced environment with urgency and empathy.
- Outstanding coordination and multi-tasking abilities.
- Professional in appearance and demeanor.
- Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
- Must have the ability to deal effectively and interact well with guests, vendors, and team members.
- Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
- Knowledge of food and beverage service operations preferred but not required.
- Ability to calculate figures and amounts using basic math.
Supervision
- Reports to the F&B Manager.
Education and Experience
- High school diploma or equivalent.
- Previous Customer Service experience required.
- Minimum of 1-year supervisory experience in food service operations required.
- Must have State Issued Food Handler's Certificate.
- Must have State Alcohol Server Certification.
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