Director of Operations, Vail Valley - Cuvee

Description

DIRECTOR OF OPERATIONS
VAIL VALLEY,


COLORADO

ABOUT CUVEE:

Our vision at Cuvee is to create the worlds most elevated collection of ultra-luxury private villas and chalets in the worlds most sought-after destinations.

Our global collection consists of approximately 100 luxury homes, and we plan to expand this to over 300 by the end of 2025.

At each destination, we have an on-site dedicated team that controls all the touch points of the guest experience

in addition, they provide support to our like-minded property owners. Our on-site teams are masters at the Art of Discovery for our guests.

They curate personalized travel experiences by connecting our guests to their surroundings through couture design and architecture, exceptionally tailored guest planning, and immersive, singular cultural experiences that only a local can create.

The quality and personalization of what our discerning travelers experience with Cuvee has garnered unparalleled praise and we are consistently rated a perfect 5 and collect surveys from over 96% of all guests

this is the highest guest satisfaction in the industry.


JOIN OUR TEAM

If youre passionate about building and selling travel experiences, creating close relationships with guests, and developing a network of brand ambassadors, this is the ideal position for you.

Cuvee is a relationship-oriented company and not transactional

our team lives and breathes passion as a core value of Cuvee and they are accountable to themselves and each other.

SCOPE AND RESPONSIBILITIES
Build and Manage Vail team consisting of Destination Managers, Property Managers, and Housekeepers
Achieve quarterly Experience, Revenue, and Booking Quotas for Vail Valley
Manage the guest lifecycle process effectively to achieve 50% guest rebooking and referral targets
Develop and maintain relationships with local influencers and partners such as realtors, travel agents, vendors, and property managers to generate rental and homeowner referrals and revenue
Collaborate with sales and marketing to promote Vail Valley events and experiences
Develop new, unique, and Cuvee-curated exceptional experiences for guests in the categories of culinary, wellness and adventure
Maintain deep knowledge of Vail Valley to be considered a destination expert
Develop a personalized understanding of each guests travel needs
Plan and recommend highly personalized travel itineraries that best suit the needs of guests
Achieve quarterly portfolio expansion targets for Vail Valley with exceptional properties and like-minded owners who share Cuvees high standards
Expand brand knowledge of Cuvee in Vail by networking, participating in events, hosting gatherings, etc.
Foster a community across Cuvees existing and prospective Vail Valley homeowners
Manage the guest experience to Cuvees high standards
Achieve guest satisfaction targets of 4.92 on 5-star scale and 96% survey collection rate
Deliver effective property management services that include scheduled inspections and maintenance, tracking issues, reporting to homeowners, and ensuring homes are maintained at the highest standards
Establish and implement hospitality processes to achieve higher standards in the pre-arrival, arrival, and in-house guest experience


PREFERRED QUALIFICATIONS
Bachelors degree required; Hotel Management, Business Administration, Marketing, Communications or applicable to position preferred
Minimum of 5-7 years professional experience in sales, marketing and/or guest management; association with luxury brands or high-end travel and hospitality preferred
Deep understanding of Vail Valley
Experience in the Real Estate industry is a plus
Exceptional organizational and time management skills
Impeccable and responsive interpersonal and communication skills including verbal and written
Strong negotiating and influencing skills
Successful track record in exceeding guest satisfaction and sales quotas
Driven to succeed and work in a rapidly growing, team-based environment
Operates with a sense of urgency and strives for higher standards
Flexibility with work schedule to include nights and weekends as needed

Learn more about Cuvee at our website,

Salary + Bonus:
Total Compensation (base + bonus) commensurate with experience - $100k to $160K. Position includes extensive benefits including Stock Options, 401(k) matching, health, dental, vision and so much more.


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