- The Clinic Access Rep 1 is responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision.
- 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
- High School Diploma or Equivalent
- Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
- Customer Service: This will have been satisfactorily performed when:
- Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year.
- All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints.
- Questions & concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints.
- Patients are informed of their rights and Advance Directives upon request.
- Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times.
- Patient Flow: This will have been satisfactorily performed when:
- Documentation related to patient referrals is accurately processed at all times.
- Patient appointments are scheduled and rescheduled as appropriate as evidenced by effective patient flow through the clinic at all times.
- A variety of clerical duties (answers telephone calls, retrieves medical records, records data, types memorandums, etc.) are efficiently completed in a timely and efficient manner at all times.
- Current patient charts/files and appropriate information are accurately filed as evidenced by ease of the file retrieval process.
- Payor Regulations: This will have been satisfactorily performed when:
- Claim edits and denials are researched and discrepancies resolved within 2 days of notification.
- All information for completing the billing process, including charge information from the physician is researched and discrepancies resolved within 2 days of receipt.
- Charges are keyed and batches processed daily, and bank/deposit summary is prepared immediately after balancing payment to receipts.
- Diagnosis and procedures codes are reviewed for accuracy and data is entered into the system at point of service as evidenced by up-to-date records at all times.
- Patient payments for services rendered are verified and collected from patient 100% of the time; Account balances are verified, and the outstanding balance collected from patient and the daily cash fund reconciled daily.
- A general knowledge of the health plans, including co-pays, deductibles and co-insurance is maintained at all times.
- Other Duties As Assigned: This will have been satisfactorily performed when:
- Other duties as assigned are completed.
- Acts as a backup for others in the clinic as needed.
-
Patient Access Representative
2 weeks ago
Avala Covington, United States Full timeSummary Under thesupervision of the Director, Financial Services, the Patient AccessRepresentative is responsible for obtaining accurate patient demographics andinsurance information during the patient interview process; the processincludes in-person, and phone interviews, correc ...
-
Patient Access Representative
2 weeks ago
Ochsner Health System Covington, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill ...
-
Patient Access Representative
2 weeks ago
Avala Covington, United States Full timeSummary · Under thesupervision of the Director, Financial Services, the Patient AccessRepresentative is responsible for obtaining accurate patient demographics andinsurance information during the patient interview process; the processincludes in-person, and phone interviews, co ...
-
Patient Access Representative
3 days ago
Avala Mandeville, United States Full timeSummary · Under thesupervision of the Practice Manager, the Patient Access Representative isresponsible for obtaining accurate patient demographics and insuranceinformation during the patient interview process; the process includesin-person, and phone interviews, corrects infor ...
-
Patient Access Representative
2 days ago
Avala Mandeville, United States Full timeSummary · Under thesupervision of the Practice Manager, the Patient Access Representative isresponsible for obtaining accurate patient demographics and insuranceinformation during the patient interview process; the process includesin-person, and phone interviews, corrects informa ...
-
Patient Access Representative
11 hours ago
Franciscan Missionaries of Our Lady Health System Bogalusa, United StatesJob Description · Patient Access Representative - Clinic · Adult Orthopedic Surgery Clinic - Our Lady of the Angels · Bogalusa, LA · Job Summary: The Patient Access Rep is responsible for accurately registering patients in EMR including validating patient information, verificatio ...
-
Patient Access Representative
2 weeks ago
Avala Mandeville, United States Full timeSummary Under thesupervision of the Practice Manager, the Patient Access Representative isresponsible for obtaining accurate patient demographics and insuranceinformation during the patient interview process; the process includesin-person, and phone interviews, corrects informati ...
-
Patient Access Representative
2 weeks ago
Franciscan Missionaries of Our Lady Health System Bogalusa, United StatesJob DescriptionPatient Access Representative - ClinicAdult Orthopedic Surgery Clinic - Our Lady of the AngelsBogalusa, LAJob Summary: The Patient Access Rep is responsible for accurately registering patients in EMR including validating patient information, verification of insuran ...
-
Avala Hammond, United States Full timeSummary · ThePatient Access Representative Specialist assists the practice administrator in supervisingprocesses, reviewing, coordinating, and monitoring all aspects of the clinic"'sclerical department to include but not limited to procedure scheduling andfront desk. This indiv ...
-
Avala Hammond, United States Full timeSummary ThePatient Access Representative Specialist assists the practice administrator in supervisingprocesses, reviewing, coordinating, and monitoring all aspects of the clinic"'sclerical department to include but not limited to procedure scheduling andfront desk. This individua ...
-
Avala Hammond, United States Full timePatient Access RepresentativeThe Patient access representative works collaboratively with other team members in providing patient care by collecting patient data pertinent to the patient's health and entering this information into the EMR to be directed to the appropriate clinica ...
-
Avala Hammond, United States Full timePatient Access Representative · The Patient access representative works collaboratively with other team members in providing patient care by collecting patient data pertinent to the patient's health and entering this information into the EMR to be directed to the appropriate cli ...
-
Patient Access Specialist
3 weeks ago
St. Tammany Health System Covington, United StatesAt St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.We believe the pristine beauty of St. Tammany Parish adds to our ...
-
Patient Access Rep
3 days ago
St. Tammany Health System Covington, United StatesAt St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.We believe the pristine beauty of St. Tammany Parish adds to our ...
-
Patient Access Specialist
2 weeks ago
St. Tammany Parish Hospital Covington, United StatesAt St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. · We believe the pristine beauty of St. Tammany Parish adds to o ...
-
General Manager, Covington
2 days ago
Marcus Theatres Covington, United StatesDescription · Broad Description of Duties: · The General Manager is responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate de ...
-
Physician - Breast Surgeon - Covington, LA
2 weeks ago
Ochsner Health Covington, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
-
Physician - Medical Breast Oncology
2 weeks ago
Ochsner Health Covington, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
-
Physician - Hematology Oncology
2 weeks ago
Ochsner Health Covington, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
-
Benign Hematologist
2 weeks ago
Ochsner Health Covington, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
Patient Access Representative 1 - Covington, United States - Franciscan Missionaries of Our Lady Health System
Description
Job DescriptionJob Title: Patient Access Representative 1 - Clinic
Job Summary:
