Salesforce Program Manager - New York, United States - Glocomms

Description

Title:
Salesforce Program Manager

Location:
United States

Job Type:
Full-time

Summary:

We are seeking a dynamic and experienced Salesforce Program Manager to lead a large-scale program encompassing Sales, Service, Experience, Marketing, and Commerce Cloud implementations.

The ideal candidate will possess strong leadership skills, deep expertise in Salesforce platform capabilities, and a proven track record of successfully managing complex programs.

This role offers significant opportunities for growth and advancement, including the potential for future partner promotion.

Responsibilities:

Lead the end-to-end implementation of Salesforce solutions across Sales, Service, Experience, Marketing, and Commerce Clouds, ensuring alignment with business objectives and stakeholder expectations.

Define program scope, goals, and deliverables, and develop detailed project plans, timelines, and resource allocations to drive successful execution.

Establish and maintain strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to ensure collaboration and alignment throughout the program lifecycle.

Manage project budgets, resources, and timelines effectively, identifying risks and issues proactively and implementing mitigation strategies to minimize impact on project delivery.

Oversee the work of project teams, including internal resources, third-party vendors, and consultants, providing guidance, support, and coaching as needed to drive high performance and achieve project goals.

Drive continuous improvement and innovation by leveraging Salesforce best practices, industry trends, and emerging technologies to optimize business processes and enhance the customer experience.

Communicate program status, milestones, and key metrics to executive leadership and other stakeholders regularly, providing transparency and accountability for program outcomes.

Foster a culture of collaboration, empowerment, and accountability within the program team, promoting a positive work environment and encouraging professional growth and development.

Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field (or equivalent experience); advanced degree preferred.
7+ years of experience managing large-scale CRM programs or projects
Strong understanding of Salesforce platform capabilities, including configuration, customization, integration, and data management.
Proven track record of successfully delivering complex, cross-functional initiatives on time, within budget, and with high customer satisfaction.

Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders at all levels of the organization.

Strategic thinker with the ability to translate business requirements into actionable plans and drive results through effective execution and problem-solving.

Demonstrated ability to adapt to changing priorities, navigate ambiguity, and thrive in a fast-paced, dynamic environment.
Passion for continuous learning, innovation, and driving positive change, with a commitment to excellence and a customer-centric mindset.

Benefits:
Competitive salary
Health insurance
Retirement plan
Paid time off
Professional development opportunities
Opportunities for growth and advancement
Potential for partner promotion

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